James S is a fine young man with all fine qualities .... polite , knowledgeable , neat appearance , confident , explained to me in layman's terms what was wrong and how he corrected it. G.F. Bowman, thanks for sending James S to my son's house for heating and cooling service. I was there baby sitting for my son. I am retired 42 years from Pa. American Water Co. ... and James S far exceeds any service rep. that I ever knew in my employment .