First of all, they are overpriced, but I thought I would overlook that because they are close to my apartment and they deliver.
However, after spending $70+ there one day on food and a toy for my cat, I realized that the ($6) cat toy had ripped apart (it is not supposed to) after less than 24 hours.
I went back the next day to return it and they were rude and then laughed me out of the store! And believe me, I was not being rude or pushy at all! I have bought many cat toys before and NONE of them have ripped apart so quickly...the only issue I ever had was a broken toy from Petco which Petco happily exchanged for me. That's all I wanted and expected this time, not to be condescended to.
The people at Furry Paws are nasty and not helpful - aside from being rude, they always just sit behind the counter on the phone.
This place should be avoided at all costs
Cons: RUDE service, high prices