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Furniture Co Williams - 9 Reviews - 60 28th St SW, Grand Rapids, MI - Furniture Reviews - Phone (616) 241-1775

Furniture Co Williams

60 28th St SW
Grand Rapids, MI 49548
(616) 241-1775
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American made furniture, and great customer service is what Williams furniture is all about


At first, my husband and I were very impressed with Williams Furniture. We went in looking for a couch, and found a great sectional that we both fell in love with. The price was...

Frustrated, disappointed, and borderline fraudulent practices 7/9/2013

Unless you enjoy making daily phone calls and waiting 13 weeks after paying in full I would recommend that you stay clear of Williams Furniture in Grand Rapids. Not sure exactly what recourse we have at this point, but 13 weeks later and only 1/3 of our order is not okay. I am tired of not being called back in a timely manner, or getting a return call only to be told to wait longer because they don't have an answer. They took my money, didn't order the furniture, and used my money to (what I can only assume) pay off other debts. Pretty sure that is fraud. Apparently the company is now under new management, more than likely after being bought out from bankruptcy. After not getting any real answers I contacted the manufacturing company myself for one of the missing items and was told no orders have been placed and once placed it would only take 5 days, so clearly it's all on Williams and not on anyone else. more

****Delayed Product**** Going on 3 months NO PRODUCT 6/1/2013

Paid in FULL on 3-11-13 (6 pieces of furniture). Order placed in MARCH...It's JUNE and still only have 2 of the 6 items. The owner at time of purchase said the furniture would be in within 8 weeks. Were going on 3 MONTHS. The owner (Pat Cohen) said once the manufactures have their order it is out of their hands. I have stopped in twice, called twice, and E'mailed the owner three times. In a E'mail the owner stated she didn't think a delay would be a "deal breaker". The delay is NOT the deal breaker, but honesty is. I was told on 5-31-13 that the other 4 pieces could still take WEEKS to arrive. I was not happy with the delay so I took it upon myself to call each manufacture myself. Lloyd of Chatam told me they received my order from Williams on 3-25-13. We made our purchase from Williams on 3-11-13. Lloyd of Chatman got our order TWO WEEKS later. (Who dropped the ball???) I then contacted BEST FURNISHING. I was told our two chairs that were ordered from WILLIAMS were in stock. The chair frame and our fabric was in stock. I was told by BEST that it take 7 days to make our chairs. The BEST employee after hearing my story told me based on their order list she recommended that I contact the Michigan BBB. The DELAY is NOT on the manufactures end, it is on WILLIAMS. The owner (Pat Cohen) offered us "loaner furniture". We don't want loaner furniture, we just want what was promised to us. BUYER-B-WARE more

Best kept secret williams furniture 3/28/2011

American made furniture, and great customer service is what Williams furniture is all about more
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