The last time we visited this Friendly's on a spur-of-the-moment decision for some Sundaes, we sat in a mostly empty dining room for an hour for our ice cream order (yes, that's all we ordered). Finally, tired of looking at the fly paper strips and coloring on the kids' menu, we went and asked where it was, and the not-so-happy waitress informed us that only one person was making the ice cream dishes, but she would go ahead and make ours for us. She made part of it wrong, so we redid that and left. That was the worst experience, but none of our trips there have been good. The service is REALLY slow.