My husband thought it'd be a great idea to surprise me for my birthday by taking me to the restaurant my parents keep raving about.
They sat us in front of an open door where it was FREEZING. There were other tables available, so I didn't understand why they would do that.
I requested that they move us...and they did to a better table. We went to the buffet and the food was cold.
We had to stop every waitress that passed by for our refills, ketchup for my daughter's fried shrimp, and a steak knife, since nobody would stop to offer anything.
I finally decided to get up and complain to the hostess and ask who our waiter is, and a man (another customer) cut in front of me to complain about the service as well. She then turned to look at me and said she will send him on his way.
10 minutes later, he approaches my husband and said, ""Hey, you want a refill man?""
For the price that they charge, you'd expect better service. We couldn't find him again for another 10-15 minutes. I went outside to get a quesadilla, and he was just standing out in by the patio smoking a cigarette.
The mariachi was playing the saddest most depressing music which made our experience even sadder!
We went for dessert, hoping it will cheer us up. NO WAY. There were flies hovering the dessert trays!
It's time to leave.
We asked the waiter for the check, and suddenly he appears in the most happiest fashion...of course he does!! He wants a tip!
He didn't show up for another 15 minutes to collect it.
So, again, I went to the hostess to pay and leave. She told me to go sit down, that my waiter will collect it.
I told her I can't wait for him any longer, we were there for literally over 2 hours and a half!
The waiter saw I was upset and had the AUDACITY to ask, ""what's the problem?""
We just paid and left.
My husband felt so bad for the horrible experience.
I'm not mad at my husband at all...but I am mad at this restaurant for ruining my birthday.
I called the manager (Patricia) the next day to complain and she said that she will find out who worked that day and that she will call me back.
I never got a call back. So I called her 2 days later.
She explained that there was some confusion because we were moved, and so they lost track of us.
She then proceeded to tell me that the chef is always checking the temperature of the food...if this is the way it's supposed to be, then maybe I should eat some ice before I eat there so it can FEEL hot.
I asked for a refund and she told me she will ask the owner and she will call me back...again, no call back.
I called her back a week later and she told me that she can't refund my money, so she offered me a $50 gift certificate.
Why would I want a gift certificate. I told her I never want to step foot in this place again!!!
We paid almost $80 for our meal for my husband, my daughter, and me.
Take your special events ELSEWHERE unless you plan to get ripped off.
Pros: the cute clown that was there
Cons: food, waiters, service, price, environment, mariachi