I was sent to Frick Electronics in Independence MO by LG as their warranty station for the repair of a 50"" Zenith Plasma TV. This model has been known to give a loud pop and then lose the video. A Frick serviceman came to my house, looked at the set and told me that it would have to go in to the shop. Having read some of the reviews on pages like this, I was concerned. I checked in the next week and got an update in detail. I spoke with the owner, she was professional, personable, very helpful and informative. Every time I inquired about the progress I got a positive update. They had the set for 3 weeks. Later in the day that they delivered it back to my house, I noticed some red sparkle start to happen in the black areas of the screen, barely visible from a few feet away. I called Frick's and told them and within an hour a technician called me back and said he needed to do some research and he'd get back with me. I got a call the next day and they said they ordered another board and would come out to install it. About 5 days later their lead technician came to the house and installed the new board in about an hour. It has worked like a new TV since. I've learned not to always take the negative content of these reviews too much to heart. I'm sure not everyone that deals with any repair company has positive results, but I do think some people should try to be a little calmer and understanding when it comes to relating to places like this. I couldn't be happier, and I would go there again in a heartbeat. Thank you Frick Electronics.
Pros: Sincere, knowledgeable, expedient, understanding, courteous, informative, efficient