It was a rare, but really hot day and my asthma was at an all time high, as a result of the smog and air quality being so bad. Then, all of a sudden, my air-conditioning stopped. It was 4:00 on a Friday. I got out the yellow pages and called dozens of repair companies and no one had any available technicians, that is, until I called Freedom. When I explained to them my dire situation and need for air-conditioning, there was a technician at my home within the hour. In just another hour the whole problem was fixed. I will never use any other company. Not only was the service exceptional, but the price was good and I wasn't charged for an emergency visit. Really great company!