In June 2007, after being solicited by this company, during a maintenance service call, the repairman replaced two parts in my old 1989 A/C unit, for a total of $400.00. I was not sure whether the repair was necessary, but the unit did work much better after the parts were replaced. The following month (July 2007), my air handler started leaking water, so I called Freedom A/C again. A different serviceman came out (Shane), and he told me that my drain pan needed to be replaced. Since the part for that machine is no longer made, he recommended replacing the entire air handler. I decided it was foolish to keep putting money into an A/C unit that is almost 20 years old, so I asked for a quote for a new A/C system: air handler and heat pump. We agreed on a price and an installation date. When the installation crew came out two days later, I learned that Shane had been fired, allegedly over a dispute with the owner, and the lead installer told me that I got a "good price" on the system. I asked him if the price was going to change, and he said no. They installed the system, and everything works great. However, Freedom billed my credit card an additional $374.34 that was NOT authorized (in addition to the full amount for the system). Helen at Freedom admitted it was their mistake, and that she would credit my card that day. The amount posted to my credit card and it took a week or so for my card to be credited, but it was finally resolved.
Pros: Technicians are polite and appear to have technical knowledge.
Cons: Company charged me $374.34 in error.