Our experience with Fred's Beds has been wonderful. We recently purchased a Latex Bliss Plush Bed from them and absolutely love it. Mike is extremely knowledgeable. He is very patient to answer every question you might have. He is curtious and NOT A PUSHY SALESMAN! He does not rush you into a decision you might regreat, but tells you your options, allowing you to make up your own mind. He was also very helpful to tell us that when trying out a new bed, don't just lay on your back, but lay on your sides also.