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Franks Automotive & Collision - 127 Reviews - 950 S State Highway 46, New Braunfels, TX - Auto Repair & Service Reviews - Phone (830) 627-3939
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Franks Automotive & Collision

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950 S State Highway 46
New Braunfels, TX 78130
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(830) 627-3939
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Franks Automotive & Collision - New Braunfels, TX
Franks Automotive & Collision - New Braunfels, TX

Reviews

( 98 )
( 14 )
( 4 )
( 2 )
( 9 )

Best

I was very pleased with the courteous and professional service performed on my 2007 Prius.

Worst

never have I paid so much money for an alternator and belt. I've never paid more than maybe $100 hundred forty dollars for a alternator and the cost for man hours is a little expe...

Excellent Service, Very Professional 1/19/2017

I was very pleased with the courteous and professional service performed on my 2007 Prius. more

Great Staff, Great Service, Initial problem solved and others repaired! 1/18/2017

I went to have a serpentine belt replaced as mine shredded. The staff contacted me and knew exactly why it shredded and let me know the issue, the cost and how soon it could be repaired. I had my car back within 48 hours and repaired! Reviews have been correct. Franks is an Outstanding Place to take your car. I will be coming here forever! thanks for the service! dave jones more

Professionalism & Service 1/16/2017

George was in constant contact with us regarding our vehicle. We were told it would be ready Thursday or sometime Friday. We received our call Thursday morning. We picked it up before lunch. It was quick n fast. more

Good service 1/11/2017

Overall, it was good service. I would like to see better communication with Frank's staff and USAA. Than you. more


Dishonest 12/3/2016

When I brought my vehicle in for an oil change I was told that it would be 20 min. 2 hours later after holding me and my car hostage I'm presented with a bill for a synthetic blend oil change. I only requested a regular oil change. You did not share with me that all you perform is full synthetic or synthetic blend oil changes that are more expensive than what I was expecting to pay. I am that I was basically forced to wait and be late to appointments to pay for an oil change that wasn't agreed to in the beginning. If you would have been upfront and communicated with me about the time and the price of the oil change I would have gladly gone to another place to have my oil changed at a more reasonable price and most importantly not taken 2 hours for a 20min oil change. Instead you chose to make a customer angry for 53$. I will not be coming back here for my next service. more

Trustworthy 12/2/2016

I was shown why my car needed repair. It helped me decide what to do. Learned about my car & that was helpful. Thanks! more

Repair 2011 Ford Truck 11/30/2016

Lied about what was wrong with the truck. more

tire rotation and oil change 11/30/2016

indivuals may call ahead for appt; friendly service and very knowledgeable techs more

Great auto service 11/15/2016

They pay attention to detail, charge a fair price, keep their schedule, and make sure you are happy. What else is there. more


Great Service! 10/14/2016

Frank's is where i love taking my car.I always get Fantastic service. more

Unfriendly 10/5/2016

The person that was assigned to assist me with my collision repairs was unusually rude. I never received the follow-up they promised and each time I spoke to that person, Kim, she was curt and very unfriendly. If I asked any questions to clarify time expectations, she was completely rude and non-committal. After 3 weeks, I picked up my car and it was not drivable, it shook so bad I could not go over 45 mph. When I took it back, once again she was extremely rude and not helpful. Once I got a manager involved, he was friendly and responsive. I cannot understand why a company would employ someone in a service position that is incapable of basic courtesy and communication. more

We trust the folks at Franks here in New Braunfels. 10/4/2016

Quick Service with Qualified Technicians. One concern is the $50 charge to check my problem. That should have been deducted when I authorize repairs. The other concern is the $9.44 charge for "shop supplies". Other than the Freon 134A and the dye, there should not be any other charges. more

1969 Bug 9/29/2016

Great service I have 6 vehicles and will be taking them all for service and repair there. more

Good explanation regarding service, I received a 10 % discount my last 2 visits 9/22/2016

The last couple visits, they forgot window cleaning fluid. more

2003 Element 9/21/2016

Very professional, great communications, resolved issues - have recommended Frank's to others. Thanks, more


Superior Auto Care 9/16/2016

Always exceeds my expectations! more

Good service experience 9/9/2016

Made an appointment earlier in the week and my Corvette was immediately addressed when I arrived for my appointment. Fair price and service was completed to my satisfaction. I am a repeat customer and I will continue to bring my cars here for service. Good place in NB. more
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Owner Message

  • Frank's Automotive, Inc. is a company headed by professionals who have worked for years in all areas of the motor industry to develop new products, systems and services. You can rely on us for quality service and complete satisfaction. We are leaders in the automotive repair industry. This business takes quality and customer service seriously. Frank's Automotive, Inc. follows a strict code of ethics so our customers will know upfront what to expect. As a part of this code, we pledge to perform high quality diagnostic and repair services. Frank's Automotive, Inc. believes in quality. We exercise reasonable care for the customer's property while it is in our possession. Frank's Automotive, Inc. has assembled the best team of technicians in the area to ensure you a perfect job every time; San Marcos, TX and New Braunfels, TX Kyle, TX, Buda, TX, Wimberley, TX. 30K,60K,90K Service,Battery Service,Brake Fluid Service,Chassis Lube Check Engine Light,Computer Diagnostics,CV Joints (Pack),Differential Service Filter Replacements,Oil & Filter Change,Power Steering Service,Transmission Service,Vehicle Inspections,Wheel Bearings (Pack),Windshield Washers,Wiper Blades,ABS Brakes,Air Brakes,Caliper Service,Drum Rotation,Drum Service,Fluid Service,Hose Inspection & Service Inspection,Pad & Shoe Replacement,Air Conditioning Service,Belts Diagnosis Electric Fans,Fan Clutches,Head Gaskets,Heater Cores Hoses,Radiators Thermostats,Transmission Coolers,Water Pumps,Mufflers,Exhaust Pipes,Tail Pipes,Crossover Pipes,Clamps & Hangers,Exhaust Manifolds,Catalytic Converters Gasket Replacement,Dual Systems,A/C Controls,Alternators,Batteries,Climate Controls Diagnosis,Electrical Wiring,Heater Controls,Instruments,/ Gauges,Lights Power Accessories,Starters,Tune-up Carburetors Diagnosis,Fuel Filters Fuel Gauges Fuel Hoses,Fuel Injection,Fuel Lines,Fuel Pumps,Fuel Tank Gas,Fuel Injection Glow,Plugs Diesel Fuel Injection,Air Ride Systems,Alignments (wheel),Ball Joints Coil Springs Control Arms Diagnosis,Drive Axles Kingpins Leaf Spring Shocks/Struts Steering Racks All General Repairs Auto Body & Paint,Engine Replacement Fluid Leaks Machine Shop Work,Mounts (Engine & Transmission) Tire Balance & Rotation Tire Sales,Transmission Repair & Replacement

Additional information

  • Hours:

    Mon-Fri 8am-6pm, Sat 8am-3pm
  • Payments:

    Master Card, Discover, Visa, American Express
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