Please note that my review is an account of my experience with only the owner and has no indication regarding future appointments with OTHER stylists.
I had my 2nd appointment with Francisco to have my hair cut and styled and I was so looking forward to my time spent at the salon. Finally, a time for me to actually relax and put some style back into this busy life.
My scalp massage was actually great and most of the staff that passed by are very friendly. Once I got to the cutting chair, it's a different story. Haircut lasted but only a few and I had to ask to have my bangs cut. No attention paid to the front. I could see that he was in a hurry to finish the hair cut.
Long story short, I left with a drastically uneven hair cut without any styling. He ""added volume"" by shearing a huge chunk of my hair at the back of my head. There was one layer ... and then the rest of my hair. It looked OK in the salon, just OK. I paid (left him a tip, as well) and went home to see what I could do. After realizing this was just one hack-job of a hair cut, I went back two days later to have it fixed. Francisco was not working that day; therefore, another stylist had the task of fixing my hair cut.
I really wasn't stressed about it until the second stylist had so many problems fixing the issue with my hair. Francisco's work was so uneven that the only method of balancing out my hair cut was to CUT OFF about 4 inches of hair!!!!! A staff member, I assume a manager said to me, ""Francisco just got excited."" Francisco got so ""excited"" that now I have to live with this product of his excitement. Oh, Argan Oil ... tried that already, thanks :)
I haven't had this short of a hair cut since I was in gradeschool. I HATE it and am so frustrated in the mornings when I try to fix my hair. So - today I called the salon requesting a refund and received a call back from Francisco himself. The entire phone call consisted of Francisco screaming insults and then hanging up on me. How professional. ""I was happy when I left the salon"" ... ok, well I'm not happy now 3 days later. Isn't a hair cut supposed to last you a while???
Within 10 seconds of answering his phone call, Francisco patronizingly insulted me. I can only assume from my conversation with him that he believes that it is acceptable to treat others with such disrespect, yet he is utterly surprised when you return the favor.
Just Google reviews you'll find numerous people who had experiences similiar to mine. As others have mentioned in their reviews, Francisco doesn't want to take responsibilty for his mistakes, nor can he take criticism of his work. I am rather surprised that a man of his age and success did not handle the situation in a more tactful manner.
The reviews for the salon in ""ATX"" are quite interesting to read. I actually find a lot of comfort knowing that I'm not the only customer that Francisco has treated so POORLY.
What customer value? Is this how Francisco makes his clients feel beautiful and feel valued as a returning client? When a man signs LoveLaVida, one would hope that man would try to live the best life he could without treating others with such disregard! He has absolutely NO respect for this community or the women in it. Don't believe me? Just wait until YOU have a problem and must deal with him or his manager!!
It is one thing to handle a situation distastefully or not as well as you would've liked, but it's a whole other ballgame when you handle it without any integrity! I believe that we should all try to find something positive out of every experience. Two positive things that I can see from this experience?: 1.) Hair grows back, and 2.) I never have to do business with this stylist again.