...the office staff is another matter entirely. I think they rely on the fact that people are so enamored of the Vet that they can act very rude. I mean very rude. Every single time I go in there I always leave with the feeling that I'm glad Dr Gambel saw my dog but that's the only warm, fuzzy feeling I get.
I heard the office staff on the phone berating, and I mean really berating a customer for having the audacity to call them and ask for a prescription for flea control to get filled elsewhere. The staff member felt it her duty to make this person feel horrible for not buying his/her flea control directly from them. Newsflash - people are struggling. Money isn't what it used to be, trying to save money. The staff should be grateful that the customer cared enough to continue to care for the animal even if they could not afford the upcharge from the vet.
I called to try to get an appointment and was very rudely told that the earliest available was nearly 3 weeks away. Funny, when my relative (who I don't want to identify) calls, she is often able to get a same day appointment. So they have lost a customer. By the front desk's attitude, they don't even care. Makes me feel bad for such a fantastic vet to be sabotaged by her own staff.