Sadly, this company has gone from mediocre to lousy over the last 20 years. Costs have risen, management has tightened the reins on the drivers and the cars are old, & in poor condition. Now the prices are skyrocketing, and they charge an additional 15% to use a credit card! Ridiculous when a basic fare into Manhattan is $35-40.
I will find another service after patronizing this service for a long time. I like to use local providers, but I am done trying to be loyal to the locals.