Everyone keeps saying that when President Obama's health care plan goes into effect that the level of care will go way down. Well Dr Forte is way ahead of the game!!! I am reading these negative reviews and agreeing with so much. I never really studied my bills, perhaps I should. They are a HUGE practice and personalized care just isn't going to happen here any more than it would in a free clinic, and trust me they are far from free. Susan Shields, PA-C, and Michelle Dunne, APN-C, were very nice and took the time I needed. The only reason I had to schedule with them was because my Dr, Dana Forte, couldnt give me my test results for a month or so. Her web sight starts by saying that she started her practice to be a hometown practice with personalized care where they knew everyone's name. Nope. They don't even return phone calls. You need to call in if you need an rx refilled, and then MAYBE days later you can go in and pick up your hand written rx. Big office, low tech! Huge office staff, and I dont think the right hand has any idea what the left hand is doing. The office manager, Angela is condoscending and rude, with info about herself thrown in. I could care less how long she has been there, where she has worked in the past, or how much she has organized the office in the past 3 years. If this is organization, I hate to see how it used to be! I realized just how bad things where when I went in complaining about deep lower abdominal (pelvic) pain, which she thought may be muscular. She sent me to physical therapy which was wonderful, but it wasnt helping. The physical therapist suggested perhaps an MRI, and Dr Forte said the same. She told me she was ordering a lower back and pelvic MRI. When I went for the results, she had only ordered lower back. Wonderful. Now I have to go for a Cat-scan. I wanted some explaination but I ""just missed"" Dr.Forte (how convenient) and the office manager left me sitting there until I finally left. I called and left 2 messages for her (this was over 2 weeks ago) and today I finally got to talk to her for what it was worth. NOTHING! So now I am off to a specialist. I am not sure I trust who they are refering me to. I will have to do some investigating. Choose this practice, especially the Dr that put her name on it, at your own risk. Perhaps you will be lucky!