Forrest Hill Septic was a great company to deal with. They took care of the problem we had in getting access to our septic in a matter of days. They located our septic area without our help. They were very flexible in service dates to choose from, and even did the work while we weren't home so our schedules didn't have to be arranged to find a convenient time. Great company to work with. Not sure if it is a family run business, but you get the care and quality of a family run business. Prices are about average for the area.