While traveling through Chicago on Business & Leisure recently, I had the displeasure of staying at one of the poorest run hotels I have ever experienced; The Whitehall. To add insult to injury, while dining in their ""restaurant"", I was ignored (no host / Hostess / Greeter), served very slowly (understaffed), served the wrong bottle of wine TWO TIMES, served cold appetizers, overdone entree, and never offered a dessert menu. And all this for $2206.48 (room bill) and $238.66 (dining tab - 1 meal, 2 pl.). Seems the Lady and Gentleman at the bar, which I believe to be ownership, were more interested in the entire staff, General Manager included, to fuss over them and their Guests that were drinking with them. What little staff that was there (8:40 pm arrival on a weeknight), this eatery needs to be rethought; either it's a private club for the pompous Owner and General Manager, or it is open to the public, offering the public top-notch service with serious Management looking over the staffing, wine cellar and kitchen with the kit gloves deserving of the location, name on the hotel and the prices expected to be paid. I see this restaurant, hotel, ownership and General Manager failing very, very soon. Chicago - they're doing you an injustice - rally them out before Michigan Ave. eateries and high-end hotels get a bad rap for their ignorance.
Pros: It is in Chicago, with many alternative nearby places to eat at.
Cons: The entire experience