The staff (mostly guys) are very knowledgeable and friendly. I love brining my dogs here and this is the one place that both of them feel at ease!!!! No Kidding!! It must be the vibe that the people here give. It's a small place, but you'll get what you need, and if they don't have it in the store, they would be more than happy to order this for you. The location is great, parking could be a hassle, but just wait a minute or two, you'll sure to find one. I highly recommend this place.