This clinic was unequivocally the worst medical experience I've ever had. I move here from across the country and went to FFC because it was nearby and accepted my insurance. Generally, I was able to get it within a day, which was nice; however, my experience with the staff and Dr. S. Eborn were subpar. While I was a little turned off at times, it wasn't enough to seek another provider until recently. Deb, Dr. Eborn's secretary, has always been a little rude and somewhat condescending, but my last experience was too much. I called to schedule an appointment, she told me I had an appointment, then placed on hold for a while when I told her why I would be visiting. She never came back, so I just went to my schedule appointment only to find out that she had canceled it -- she did not feel I needed to see Dr. Eborn. Tell me, on what planet does a secretary make medical decisions? I thought I could be pregnant and because I had recently moved to Utah and she is my primary physician, I thought she would be the one to see to find out if I was pregnant, then recommend an OB. No. I was wrong. I was sent away and had to reschedule, so naturally I get Deb again. Deb tells me, aren't you pregnant? Dr. Eborn can't see you through a pregnancy. I told her I did not know if I was, so I thought I should seek the advice of my primary physician -- Deb places me on hold again. When she came back, she said she spoke to Dr. Eborn and she thinks I should see another doctor. I pointedly asked, so Dr. Eborn will not see me? Deb said, NO. She won't. \r
I could not believe what I was hearing. A primary physician who REFUSES to see a patient because, well, because the patient MIGHT be pregnant? And a secretary who acts as a gatekeeper and decides whether or not you should see the doctor. Last time I checked, there was no ""we refuse the right to provide service to anyone"" sign, yet Deb and Dr. Eborn certainly act on this notion. I had just seen Dr. Eborn because of a kidney issue, which may or may not have been related to a possible pregnancy or a more serious issue, but she still REFUSED to see me. She did not care about my medical situation on any level and Deb was incredibly rude and condescending. I actually hung up and cried for a bit because I couldn't believe this doctor who I had come to trust, had outright refused to see me because I MIGHT be pregnant. \r
In general, the administrative staff wasn't always the friendliest, but the connivence of the location and the quick appointments outweighed the negative for me. Unfortunately, this latest episode is far too disturbing to ever step foot in this clinic again - or to trust that Dr. Eborn would have my best interest when treating me. This was an egregious lack of concern or care for a patient is incredibly disappointing. \r
I sincerely hope that no one else receives the same treatment I received. If you're looking for a physician - go elsewhere and please do your research - I know I will.