I've been there twice and so has my sister. First time was unimpressive. The stylist kept looking around as if it were boring him to be cutting my hair.
The second time the stylist was rude to my sister and almost made her cry. The stylist also lied to my sister when my sister asked her if the back of her haircut was uneven (it was, though the stylist said it wasn't).
Customer service was an afterthought. My stylist was more professional than the one my sister had though. The actual hair cutting, styling was decent, though nothing outstanding. I'd really have to think twice about booking another appointment here.
Pros: decent haircuts, short waiting time w/ appt.
Cons: inconsistent customer service