We've used Flower Bucket on multiple occassions when ordering a special arrangement for the people we work with. We as well as the the person we're giving the flowers to are happy with the purchase. We haven't had any bad experiences with them. I have had a problem with a different local florist where I pre-ordered and when I went to pick it up, the flowers didn't look fresh and the balloons were already deflating. This isn't a problem we ever had with Flower Bucket.