As the mum of a VERY active 4 year old, slowly browsing flower ships and gift shops is a pastime I've put on hold the past few years. But yesterday I was out with friends who wanted to stop in The Flower Lady in Hartland, and it is the rediscovered favorite flower shop of my daughter and I. Aside from the fact that they are one of my favorite florists for their fresh and always beautiful arrangements; (I've been ordering arrangements for friends and family on the west side from them for over a decade) they have wonderful gift items -- particularly at Christmas. Very light-hearted in their approach; both in merchandise and in their treatment of customers. When my daughter wanted to go up and down their stairs their comment "oh, don't worry, every child who comes in here needs to see what's happening downstairs"; they also gave her a carnation in a tube of water to help her get it home safely (and then, another). I did not make a purchase yesterday, although both of the women I was shopping with did; but when I've got the need -- they'll be my first stop!