On Tuesday August 16, 2011 at approx. 10:45 AM, I walked in to your facility located at 775 Primera Blvd., Suite 1031 Lake Mary, Florida.
On the advice of my physician Dr. Johnson, MD he had ordered a CT Scan on my sinus. I had a referral from Dr. Johnson as I have been under his care for 4 weeks and in order to expedite my diagnosis, he suggested that I try to get the scan done as soon as possible, as I did not seem to be getting any better.
When I entered the lobby there where only three other people waiting. I approached the young lady at the front desk as she called me to her and I presented her with my referral, DL and my insurance card. I requested to have the CT Scan as soon as possible because I?ve been sick for 4 weeks. She stated that I could not be seen today because she (they) had to check my insurance and that the soonest she could schedule me for was Friday August 19 at 9:30 AM. That was 4 days away!
I told her that I would like to be seen today as I was not feeling well. She stated that no where on the paperwork did it say that the scan was ?urgent?.
This young lady was not very friendly to be dealing with people and I felt as if she was belittling me or that I was a bother to her and that she treats all 60 year old men this way. If this young lady were working for me she would be fired on the spot!
?In the future I will try not to use your facilities?.
Laura W. Bancroft, MD
Florida Hospital Department of Radiology
Radiology Specialists of Florida Hospital
601 E. Rollins
Orlando, FL 32803