I had to have my dog of 15 years euthanized. It was a heartbreaking decision. I had used Florida Mobile Vet with my other animals previously, and everything was fine.
I assumed it would be the same this time -- WRONG!!! For THREE days straight I tried to pin them down on a time, so I would have proper time to transport my 115 lb. dog to the crematory, before they closed. Time was also important, as my regular vet had given me valium to give to my dog about 45 minutes before their arrival, and I had extended family members that had wanted to be there as well.
I mostly dealt with Candy on the phone from Fla. Mobile Vet. who has the personality and manners of Nurse Rached from the movie ""One flew over the Cuckoo's Nest."" She told me, ""Peter, does scheduling, and someone would call me back."" That call never came. When Candy became irritated with my repeated calls, she even suggested that I just take me dog to my regular vet to be put down. WTF! I am calling a mobile vet so I do not stress my dying dog out even more!
Finally, I got a call... ""We will be there in 10 minutes."" No time for family members to arrive, no time for valium to kick in. It was a cluster F^(*&%! Putting the dog down was peaceful, and professionally done. Thank God for small favors.
The vet is wonderful, and I think has no idea of the wrecking balls he employs. In their favor, they will take your dog to be privately cremated. In my dog's case that would have added $400.00 to the bill. A service I was offered at 3 other crematories for under $200.00 for a PRIVATE cremation.
As I have said, I had used this vet before, with no problem. But, how they effected me and my family during our stressful time, to me was unforgivable. The only thing I was asking for was a one-to-two hour time frame. One simple phone call!
As for Candy, I suggest she find a new profession... in a career where indifference is a asset.