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Flooring Depot USA - 0 Reviews - 11840 Airline Hwy, Baton Rouge, LA - Flooring Contractors Reviews - Phone (225) 293-2225

Flooring Depot USA

11840 Airline Hwy
Baton Rouge, LA 70817
(225) 293-2225
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Flooring Depot USA - Baton Rouge, LA
Flooring Depot USA - Baton Rouge, LA
Flooring Depot USA - Baton Rouge, LA


Editorial review from Citysearch 10/5/2015

Like the other reviewers here, I had the displeasure of doing business with The Flooring Depot in Baton Rouge, and would like to share the experience in an effort to save others from the nightmares associated with dealing with Flooring Depot.\r \r During the sales process the salesperson seemed very polite and knowledgeable. As a result of the initial meeting, I thought this was a quality company that I would enjoy doing business with; therefore I had contracted with The Flooring Depot to install laminate, carpet, and tile at my home.\r \r However, The Flooring Depot's professionalism, courtesy levels, and demeanor drastically changed after Flooring Depot received payment.\r \r After installation there were several issues: the installation crew had not installed all of the transition pieces between the laminate & tile floor sections; the crew had removed closet doors during the carpet installation and did not reinstall them; there were imperfections in the tile job (raised tile); the installers had dropped globs of tile grout in several areas which subsequently hardened into raised nodules on the tiles; and the crew had left stickers, from the boxes of flooring materials, stuck to the walls in the home.\r \r Over the course of several weeks, I attempted to seek resolution to the issues by contacting The Flooring Depot through phone calls, filling out their website contact form, and even physically visiting their store.\r \r During my attempts to reach resolution to my issues, I was consistently met with the same response, that I would need to talk to Kyle (Marshall Kyle Edenfield; the owner).\r \r Each time I contacted The Flooring Depot, I would leave my name & number; and inevitably I would never by contacted by anyone.\r \r I eventually started to call on a daily basis, and would receive a near endless stream of excuses (""Kyle is out to lunch"", ""Kyle has already gone home for the day""). Again & again I would leave my name & number, and Kyle would never contact me.\r \r After having received such poor service I did some additional investigation (unfortunately after-the-fact); I discovered that I am not alone in my experiences. The Flooring Depot has overwhelmingly negative reviews on Yelp, the Better Business Bureau (BBB), Yellow Pages (YP), CitySearch, and Angie's List. Nearly every one of the reviews cites the exact same problems?poor customer service, incomplete jobs, staff not being available & never returning calls, removal of doors for installation & not replacing them when done, poor quality work; the list goes on and on!\r \r Absolutely avoid The Flooring Depot! more

Editorial review from Citysearch 8/24/2014

My experience with these guys is exactly the same as the last guy! I bought a house that they did the flooring in and my tile floors had hollow spots and my laminate floors had soft spots! I to called Kyle Edenfield the owner, and he came and looked, then sent some people over to fix it(6 months later) and it is still bad. They also did not caulk my counter tops and I to cannot get them to respond. This place is fine before the sale. After the sale.... Your on your on! The sales crew at the store were rude as well when I went to talk to Kyle. My advise would be don't use these guys for anything!!!!! Save yourself some money and heartache! more

Editorial review from Citysearch 12/31/2012

A few days after purchasing hardwood floors for my 3 bedrooms, I noticed a few soft spots in the master bedroom. From reading online, this meant that the installers did not level out the foundation before laying down the flooring. The owner came out a week later confirmed and apologized for this. The next week one of his crews came to inject glue to fill the voids. This did not fix the problem and I spent over a month trying to get in touch with someone. After lots of missed calls and ignored emails I returned to the store to speak directly to someone. The sales rep I bought the flooring from was useless after the sale. Basically told me to speak to the owner and installer whoa are never at the store, and said the only thing he could do was leave a message for me. Overall it took 3 months to get my flooring installed and repaired twice. After all that I still have spots on my floor that give when walked on and several parts of my floor that are creaky because of bad installation. Since their last visit the owner has not called or returned my email. more
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Owner Message

    • Countertops

    • Countertops & Backsplashes

Additional information

  • Hours:

    Mon - Fri 8:30 am - 5:30 pm, Sat 9:00 am - 4:00 pm, Sun Closed
  • Neighborhoods: