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Floor Coverings Intl - 21 Reviews - 3845 Investment Ln # 4, West Palm Beach, FL - Flooring Contractors Reviews - Phone (561) 623-1063

Floor Coverings Intl

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3845 Investment Ln # 4
West Palm Beach, FL 33404
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(561) 623-1063
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Floor Coverings Intl - West Palm Beach, FL

Reviews

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Best

I used Floor Coverings International of Jupiter, FL for the second time, and they were very timely. They were there when they said they'd be there. They got to work, and they work...

Worst

I had a floor that was coming up and buckling a little bit. My entire extended family was coming to my house for the holidays, so in the middle of November I hired a handyman pers...

Pleasant! 6/3/2014

I used Floor Coverings International of Jupiter, FL for the second time, and they were very timely. They were there when they said they'd be there. They got to work, and they worked until they got the job done. They cleaned up after themselves, and I was very pleased! Give them a shot! more

Overall it was a plesant experience 5/27/2014

In my dealings with Floor Coverings International of Jupiter, FL, I found that I received some very amazing and attentive customer service that left me feeling very re-assured about the service that was going to be performed. They made everything so easy and smooth in order to fix my carpet and I couldn't have asked for a better company to do the job. Everyone was wonderful, the value for the price paid was great and the outcome is exactly what I had hoped for. I would absolutely use their service again in the future and recommend them to anybody in the area whose in the market for a new carpet or carpet repair. Bonnie O. more

They don't stand behind their products 4/14/2014

I had Anderson wood floors that I bought from and had installed by Floor Coverings International for my baby's nursery. They came with a 25year warranty. Within 3 months after installation the floors had terrible areas where the finish was coming off. Over the next year it got worse and worse. Now remember this is in a baby's room, he wasn't old enough to walk and everyone that went in to see him took off their shoes! There was NO way for all this wear to occur! The floors were defective! I called less then a year after instillation and was immediately met with a snappy attitude by the sales person. They are trying to tell me that it's not covered by warranty and we must have scratch it...... It has 20 or more areas where the finish has come off!!!!! Give me a break! It's a baby's room, not a extreme fighting ring! It is not possible for that much damage to take place! Stay far far away form these people! Awful customer service! They don't stand behind their work. I would never recommend them to anyone RESPONSE FROM Floor Coverings International of Jupiter, FL: Kate K, As we discussed via phone, I apologize for the difficulties you are experiencing with your floors. We have cleared up the fact that Floor Coverings International warrants the installation of your floors and the manufacturer (Anderson, in this case) warrants the product. You and I both agreed that you are not experiencing an installation related problem. In this case Anderson has sent out their rep and denied the claim indicating that the issue you are seeing is not product related. Based on our conversation, I have offered with your agreement to pay for an independent inspector to visit the home and based on the outcome of that inspection the report will be sent back to Anderson requesting an approval of your claim. I am sorry for the inconvenience. Jason Gange Owner Floor Coverings International more

Excellent! 3/14/2014

I recommend Floor Coverings International highly. After using other companies, I've found that Floor Coverings International has offered me the best quality service. Their prices are very competitive and I was very happy with the final results. I hired them to replace some laminate floor with a brand new one. They were very thorough about the process and were definitely helpful in helping me choose a product. The installation was seamless. They arrived on time and were polite and hardworking. more

Okay experience 3/5/2014

Our experience with Floor Coverings International was okay. At the beginning, they sent out a crew to take out the cement in our flooring and they were a bit careless. They damaged a lot of our furniture and our new door got nicked. I've tried to contact the owner about it but it seems like he is avoiding me. Otherwise, the other crew that installed our hardwood floor did an excellent job and we're very happy with it. We're pleased with the flooring but not so happy about the customer service. more

A very good experience! 3/4/2014

Floor Coverings International of Jupiter, FL installed some wood floors in my son's apartment. First of all, I liked the product. Second of all, I liked the job that was done. And third of all, they followed up. The floors are gorgeous! It was the first time I used them. I went to a home show, and they were there advertising the business. That's how I got a hold of them. It felt good because otherwise I wouldn't have know about them. It was a very good experience. They're family-operated, which means it's such a better experience. They care, and they go that extra mile! more

Courteous, careful, and professional 2/28/2014

Floor Coverings International gave me some fantastic service. I was looking to install new carpet for my bedrooms and they had a really great selection. The customer service was also excellent from start to finish. The salesperson that I had was really polite, knowledgeable, and helped me make the right choice. The crew that showed up was prompt and hardworking. They were able to move a lot of furniture out of the way and put it back exactly where it was when the job was done. They also left no mess whatsoever. The carpet looks stunning and I'd highly recommend Floor Coverings International. more

A great company! 2/25/2014

Floor Coverings International of Jupiter, FL was great! The salesman was excellent and did a great job. He came out a couple times, and he took care of us. The carpet came in, and the installation was great. They have a good product, they are reliable, and they are priced right. They're a great company, and I would buy from them again! more

Quick, efficient, helpful 2/24/2014

Floor Coverings International is wonderful. It was Labor Day weekend when I called to schedule a job and they came out that Monday to do measurements and the floor were done by Thursday evening. They truly did an excellent job. They installed a gorgeous new hardwood floor in my daughter's room and it worked out perfectly. They were able to stay within my budget. Everyone was professional, punctual, and knowledgeable from start to finish. The job went like clockwork. I'd definitely recommend them. more

Okay experience 2/21/2014

I could have been more satisfied with my experience with Floor Coverings International. The job seemed to take quite awhile and some of the doorplates have left a mark. They installed hardwood floors for my entire house and it seems to scratch very easily. They did a good enough job installing it but did not install the doorplates correctly. This was my first time using them and it was not the best service I could have received. more

Nice job 2/19/2014

FCI cleaned my carpet and did a nice job. It was done neatly and they cleaned up after themselves when they did make a mess. Overall it was a great experience. more

Very relaxed 2/14/2014

Floor Coverings International has put in new carpets, tile, and wood. They're very punctual, on time, and clean. The salesman sticks to his guns and is on the job from start to finish. more

Good customer service during the process, but lacking follow up. 9/30/2013

It's been quite a while since Floor Coverings International of Jupiter, FL finished my project. They repaired and replaced some floorboards that had been done by a different company that was highly incompetent. The flooring is in a big open area that includes the kitchen, dining room, and living room area. They also did some adjustments and repairs throughout the entire house. The person I dealt with most of the time was really conscientious about returning phone calls and keeping me up-to-date with the work and with when things would happen. FCI was pretty good in that regard. The whole experience was okay. There were some issues that remained afterwards. I would have appreciated a follow up so they could see how things have settled down. I've been too busy to chase them down, but it's not too late for them to come back and make some little adjustments. There are a couple of boards that aren't laying as flush as they were at first. more

Not a pleasant experience overall. 8/16/2013

I had a floor that was coming up and buckling a little bit. My entire extended family was coming to my house for the holidays, so in the middle of November I hired a handyman person to fix the floor so it would be okay. He took some stuff out and nothing was put back together, so I needed to get a whole new floor on a time frame. I went to Floor Coverings International of Jupiter and the guy there showed me some stuff. He said it could be dome in that time frame, but what he didn't explain to me when I was picking the flooring was that because the floor that I picked was thicker, the entire baseboard had to be changed out afterwards. He did say afterwards that was included in the price, though. They sent somebody in to do the tear out and that was fine. Then the guys came to put the floor in and they were putting it in so the pattern was all wrong. We mentioned that to them while they were doing it. We figured they were the professionals and knew what they were doing, but asked them about it. They didn't speak that great English and were just smiling and nodding. When the manager came by he could see exactly what we were talking about. He had them come back and fix it, but it's still not as good as it should have been. We would have had to rip it out and start over. But it was kind of fixed. Then they started with the baseboards. The same guys did the work. I came home from lunch and I've cut baseboards, so I know how to do it and I know how to do it well. They were cutting them too long. I told one of the guys that it has to be shorter and it's going to buckle the wood the way he was cutting it. He said, "No, no, no" and drove more screws through it. That was really annoying, because they're doing work for me and I'm telling them as they're doing it that that's not how I want it to be done, but they're not listening to me. Of course, the owner is nowhere in sight. He had said that the guy who normally does this had been injured, so my job was a little bit delayed and now I have these other people coming in and doing it. When he did come I showed him and they kind of fixed it, but to really fix it they would have had to rip them out. Because by now they've caulked and painted. I would have had to get new baseboards. It does look good, but it's not right. On the other wall the caulking was separated out and my painter stuffed it full of caulk. It's sloppy work. A bunch of boards have tiny bubbles where they forced them in. This was back in November or December of last year. I had to have it done before all this family came. I was working full time, my father was in hospice, and somebody else I had been taking care of had just died, so it was a very stressful time for me already. I'm not generally a complainer, but I'm not going to give them a good review. It's not that great quality of flooring. Already some edges are starting to wear and it's not even a year old yet. When you spend that much money on a floor, you hope to walk on it for fifteen years or so. I wish they had just cut it right the first time instead of stuffing it with caulk. It would be excessive to have them come and rip it out and redo it, but it's still sloppy work, especially on the hardwood. Overall, I'm happy with how the floor looks. It's way better than the one I had before. But it was an emergency replacement and it's not as good as I thought it would be quality-wise and the baseboards are a disaster from my point-of-view. RESPONSE FROM Floor Coverings International of Jupiter, FL: Thank you for your feedback. We sincerely apologize that the baseboards were not installed properly. We sincerely apologize for the actions of the contractor. We vet our installers very carefully, but unfortunately sometimes they use poor judgment. We are no longer using this person who installed your floors. We appreciate the time you took to provide feedback on your experience, and for choosing us to install your new flooring. If you have any questions at all in the future or are not 100 satisfied, please do not hesitate to let us know. We look forward to working with you again soon! more

Superior! 8/12/2013

We dealt with Jason from Floor Coverings International. He handled everything from start to finish, which was a little complex because we are in a condo and he had to coordinate not only with us, but also with the condo management team and then another contractor that was in there at the same time. Jason coordinated everything, communicated it all with us and these third parties, and did a great job doing that. Every date and time he gave us was accurate; he met every deadline. We love the bamboo flooring. Jason was very easy to deal with and very accommodating and seemed very experienced in what he was doing. more

Competent workers who did a good job. 7/19/2013

Floor Coverings International worked on the floors in half of my house. They did a competent job. I had a squeaky floor and they didn't explain to me that I should have had the squeak taken out before I had the work done. People expect a nice floor with a nice finish to not have a squeak. But that was my that was my fault. I would recommend them. more

Came in and did their thing. Using again. 7/16/2013

This was my first time using Floor Coverings International of Jupiter. They performed a quality installation of bedroom carpeting, and didn't leave any mess when they left. They came in and did their thing. I'm planning on using them again already. more

Laminated flooring 5/8/2013

Floor Coverings International of Jupiter, Florida put laminated flooring in my condominium for me. They made the process pretty simple and the finished product looks good now. I would recommend them. more

Good. 5/7/2013

They did wood flooring and tile upstairs for us. The initial job was fine and the work was good. After that they were supposed to bring us some additional flooring but they never did. Since they finished the job all contact has been cut off. RESPONSE FROM Floor Coverings International of Jupiter, FL: Update from FCI Jupiter: We have followed up with the customer on this. After the job was completed, the customer requested us to order an extra box of wood via several emails. Unfortunately, we did not receive those emails which may have been addressed incorrectly. We have spoken with the client and are ordering an extra box as requested. They continue to be pleased with their new floors. more

All good 4/22/2013

We're still waiting to finish everything but so far it's all good. Floor Coverings International of Jupiter is really good. We liked the service. more
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Owner Message

  • It's what sets Floor Coverings International apart. We help you through the entire process, every step of the way. Whether you are looking for new carpet, tile, stone, vinyl, laminate or hardwood floors, our expert staff is ready to help you every step of the way. From design, to consultation on products and budget, through to installation, let the professionals at Floor Coverings International help you beautify your home swiftly and within your budget. If you're ready to get the floors of your dreams, we're ready to help you reach that goal. Beautiful flooring made easy, from custom design to installation. Serving Palm Beach County Including: Jupiter, Tequesta, Palm Beach Gardens, North Palm Beach, Juno Beach, Singer Island, Lake Park, West Palm Beach, Riviera Beach, Palm Beach, Manalapan, Royal Palm Beach, Wellington, Lake Worth, Lantana, Boynton Beach, Delray Beach and Boca Raton.

Additional information

  • Hours:

    M-F 9:00am - 5:00pm
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