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Fletcher's Tire & Auto Svc - 21 Reviews - 2228 W Northern Ave Ste B101, Phoenix, AZ - Auto Parts Reviews - Phone (602) 246-4670

Fletcher's Tire & Auto Svc

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2228 W Northern Ave Ste B101
Phoenix, AZ 85021
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(602) 246-4670
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Reviews

( 16 )
( 1 )
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( 2 )
( 2 )

Best

i brought my car to shop for a simple oil change and was unawre of other minor problems.they took me out to my car to show me the little problems.real minor stuff like air filter ...

Worst

I checked with other tire companies and it seemed like Fletcher's Tire & Auto had the best price, which was why I decided to use them. I had purchased a used vehicle and neede...

best experiance 5/28/2010

i brought my car to shop for a simple oil change and was unawre of other minor problems.they took me out to my car to show me the little problems.real minor stuff like air filter and cleaning my fuel unit.trans fluid was dirty so i opted to flush it while i was there.one shock was leaking and starting to ruin tire. more

Big Improvement 2/26/2010

I will like to thank the staff at your Indio store.From the first week you open to recently your counter help has improve.I was there recently and got a set of tires I was attended fast and was out of there in about 1 hr.Your Indio store is a very busy,you could probly use a bigger waiting room or a shuttle.I have contact you before of a problem I had at this store threw an email,and your response was quick.Your staff can only improve and get better by our comments.I have spread the word about your services to my co-workers, and some have already gone.Thank You. more

Not what I expected. 2/23/2010

I checked with other tire companies and it seemed like Fletcher's Tire & Auto had the best price, which was why I decided to use them. I had purchased a used vehicle and needed new tires, so I made an appointment with Fletcher's for tires and alignment. The appointment was for 1 p.m. but I did not get out of there until closing. They did not have the tires that they were supposed to have, and the cost ended up being different from the price that I was quoted. more

Dishonest 2/23/2010

I took my car in for an oil change & tire rotation, had to take time off of work. I marked my tires to make sure they were rotated. When I picked up my car, I checked the marked tire, they had not been rotated. I confronted them and they said,"we must've forgot." They took my car back to rotate the tires, 10 mins later they said they hadn't rotated them because something was wrong with one of my tires, that I had an alignment issue and should take it to the dealership. I took my car to the dealership and was told there's nothing wrong with my tire. The service manager showed the tire to my husband who used to manage a tire & auto shop and he agreed there was nothing wrong, the tires just needed to be rotated. I called Fletchers back to tell them what the service manager at the dealership said and he disagreed, but agreed to rotate my tires. After the inconvenience of having to take my car to the dealer and their dishonesty, they still told my husband he would have to wait 2 hours for the car to be ready. I will never take my cars to Fletchers again and I wouldn't recommend them to anyone. If they lied about the tires, they might've lied about the oil change too. more

Good service and prices. 2/19/2010

I have been using Fletcher's Tire & Auto for about 6 or 7 years because they are convenient, they provide good service, and their prices are good. I have gotten 3 or 4 sets of tires from them and they have done many oil changes for me as well. The manager and staff are always very helpful and friendly. They get the work done in a timely manner. more

Honest, Trustworthy and Straight 2/1/2010

My wife and I get our oil changes and service maintenance at Fletchers. The last one did not go quite well. The oil filter dislodged after about 2500 miles, seizing the engine. What was amazing was how Adam and Fletchers stepped up and worked with us. I really felt that Adam was concerned for us first. Other garages would surely have used the situation to their advantage because of the position we were in. Adam really came through. First with a no-cost option and also a reduced cost option: leaving the choice up to us. Within 3 days we had the car back after being told it may take more than a week. Awesome! Honesty in a garage is possible! Thanks Adam! more

Good product and service from local Fletcher's on Sunrise. 1/28/2010

I started using the local Fletcher's Tire & Auto on Sunrise in Tucson because they are nearby and seemed to be very accommodating. In the last 3 years, I have had them put 2 sets of tires on 2 cars and do some alignments for me as well. They are responsive, they seem to care, and they give me several options on tires without trying to push me in a direction that I do not want to be pushed. I much prefer to deal with the local Fletcher's Tire & Auto shop than the call center in Phoenix. Recently, when I went through the call center to get tires, the tires that arrived were off-highway tires and inappropriate for my vehicle. The local manager was able to straighten it out for me and he gave me the same price for the tires that I wanted. I felt that I received a good product and service from the local manager. Ron Heiligenstein more

I always appreciate their integrity, honesty, and excellent prices. 1/21/2010

I shopped around when I was looking for new tires recently, and Fletcher's Tire & Auto had the best prices by far. I had used them previously for tune-ups but this was my first experience getting tires from them. Their service is excellent. I always appreciate their integrity, honesty, and excellent prices. They are prompt and they get it done. more

Bad Costumer Service 1/14/2010

I took my van in for a new water pump ,oil chage,transmission flush. they told me it be ready by closing time. i called the next morning they told me it would be done be noon. This went on for a week. i went into the shop about 2pm they told me it will be finsh by 5pm i got there at 5:20pm they still haven't done any work to my van so i took my van somewhere else i will never return to fletchers again. more

Awesome customer service! 1/12/2010

The store manager of the location on 1839 W. dunlap ave in phoenix az, Daryl Layne, is wonderful. He and the technicians always provide me with quality work and exceptional customer service. I am so appreciative of them being close to my residence. Thank you again! more

Terrible Customer Service and Communication at Prescott Valley 1/6/2010

I purchased a full set of tires for my SUV at the Prescott Valley location to try to support "the new guy in town". I was told on several occasions that the tires had to be ordered and someone would call me back. I never received any return calls and had to repeatedly call them. I had a nail in my tire a few months later and went to redeem the warranty. I was again told they would order the tire and call me. I never heard anything and again had to call back several times only to learn they had the tire in stock the entire time. My tire sensor was damaged during repair and I have been trying to get it fixed by them for over a week. I have spoken to managers and people who claim to be managers, but are not, and still don't get any service. I was told today that "they forgot"!! Even after I have made them aware I am angry weeks ago. I would not recommend this location to anyone unless you have plenty of time to spare with repeated phone calls and visits. The only good thing I can say is they price matched my tires to a local competitor. more

Fantastic Service 1/5/2010

My review is for the Fletcher's location in Indio, California. I have never had as perfect an experience at any automotive service business as I had at Fletcher's. Dave is absolutely top notch-- he knows his business and the best compliment I can pay him is that he put my needs first. He took the time to discuss my situation and decide on the best tires for me. The work was done speedily and well and I can't imagine any shop giving me better service than this. I will not be going anywhere else but Fletcher's. more

Outstanding 12/30/2009

Everything about my experience at Fletchers on 51st Ave Phoenix AZ was fantastic. I truley feel that they care about their customers - their entire staff is friendly and curteous. Each time I take my car in I know it is in good hands, I have the piece of mind knowing that my car will get fixed at an honest price. Thank you so much for hiring such a wonderful and knowledgable group of individuals, you now have a customer for life:) more

Good work, decent prices, good quality service. 12/10/2009

Fletcher's Tire & Auto has changed tires and done repairs for me. I initially decided to use them because of their availability. In my area, there are not a lot of options to choose from but Fletcher's is a reliable, clean and orderly shop. They are informative and keep you updated so that you are in the loop as far as what is going on with your vehicle. I recommend Fletcher's because they do good work, have decent prices, and good quality service. B. Larrie more

My expectations were met. 12/9/2009

Fletcher's Tire & Auto changed two tires for me. I was living in Green Valley at the time and got a few quotes from shops in Tucson. Fletcher's price was better than at least one other, so I decided to use them. They met my expectations and I would definitely recommend them. more

Honest, on time, and helpful. 11/19/2009

I have had a great experience with Fletcher's Tire & Auto. I bought tires from them and have used them multiple times in the last year for oil changes on my truck as well as other diagnostic work. I had initially gone to a couple of different shops and was not satisfied with the attitude of the people there. The guys at Fletcher's, on the other hand, were very helpful and they listened to me. They have made the time to look at my truck even when they did not really have the time. When I had a bent oil filter that someone else had diagnosed as an oil leak, Fletcher's looked at it and told me that it was not, in fact, an oil leak. They were honest and did not try to sell me anything unnecessary, which I appreciated. more

Competitive prices, great customer service. 11/16/2009

A friend referred me to Fletcher's Tire & Auto and I bought tires from them. They got me in right away and put the tires on: I was in and out in 45 minutes. Their price was very competitive, lower than most places where I had gotten tires in the past. Also, Fletcher's has great customer service. more

First-class operation. 9/21/2009

I started going to Fletcher's Tire & Auto years ago when Tim Powers was the manager. Tim really earned my confidence and I have been using them ever since. Fletcher's is a first-class operation. They have done everything for me over the years, from brake work to new tires to the transmission, which needed to be replaced. Because of them, my car is in top shape. I have been absolutely satisfied with all of the work they have done. You can absolutely trust Fletcher's and the value is good for the money that you spend. There has never been an instance in which they told me that the car needed something that it did not need. No one is perfect but Fletcher's Tire & Auto is next to perfect. Claude Marlow more

Good business with honesty and integrity. 9/10/2009

We have been going to Fletcher's Tire & Auto since 1993 when we moved to Arizona. We like that they are a neighborhood business and they know us by name. They service all 4 of our vehicles, ours as well as our children's cars. Both my wife and I are professionals and we drive a lot, and at odd hours. We demand that our vehicles be safe. Fletcher's Tire & Auto has always taken good care of us. On one occasion, the manager at Fletcher's even went to pick up my wife when she was stranded on the side of the road. You do not forget that kind of service. They are honest and have always worked through any issues with us. When we pull up to their shop with a car problem, they help us right away. We appreciate the service that they have given us over the years and that they continue to provide. Mark and Annette David more

We trust Fletcher's implicitly and they have never once let us down. 8/27/2009

The people at Fletcher's Tire & Auto are good, honest, and their workmanship is first-rate. We have had dealings with other shops in Tucson, and Fletcher's repair facility on Sunrise and Swan exceeds in every area the other shops we have been to. We could not speak more highly about the whole place. Fred is the service manager and he does an excellent job. Nick has been wonderful when Fred is not there. We actually drive across town to get to their shop. Fred used to manage a Fletcher's close to our home and then they moved to the other side of town. We go out of our way to go there but it is worth it. We both have 1998 Nissans and have taken them to Fletcher's for general oil changes and flushes as well as brake work and to have the CV joints replaced. We have been completely, 100-percent happy with the work they have done. Words cannot express how pleased we are with Fletcher's. It is hard to find a shop that you completely trust. We trust Fletcher's implicitly and they have never once let us down. I cannot believe that anyone would find a more honest, reputable facility that would do as good of a job on repairs as Fletcher's does. Jim and Eileen Otto more
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Additional information

  • Payments:

    Master Card, Visa
  • Neighborhoods:

    North Mountain
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