--I originally wrote this review for another site. Our stuff has arrived since then, but these guys are still awful.--
My fiance and I used FlatRate for a cross country move from San Francisco to Florida. Got off to a late start, took 5 days, and the only car trouble we encountered was a flat tire. I am posting from my mother's computer, with wet hair (on one of the coldest days Florida has had this winter). Maybe some of you are thinking So, your point is... Maybe not, but here's my point:
Our stuff is STILL sitting in a warehouse in LA. Should be leaving sometime today. On November 29th Flatrate Movers came by our ONE BEDROOM CITY APARTMENT in San Francisco. They brought an 18-wheeler. Double parked on a busy street and proceeded to get the police involved. Prior to this truck showing up at my house, FlatRate's awesome sale's associate RICK TOBIN, who has been working for movers in the bay area for the PAST 30 YEARS, came by to evaluate my apartment and give me a quote. I had multiple instances of communication with Rick and other members of the SF dispatch team in the month prior to my move. Someone from dispatch asked What is parking like? I replied, There is street parking and during the day on weekdays there is usually not any trouble finding a spot.
I've seen the trucks other moving companies use. Box trucks that probably take up a spot and a half. No one told me that they were bringing an 18-wheeler truck to move our tiny apartment. Thanks FlatRate.
So a very not-too-nice SF police officer showed up and threatened to arrest the driver for double parking his truck in the street and told the guys the move was over and he did not want to see the truck parked anywhere in the neighborhood. After this someone from dispatch at FlatRate called to tell me The move is over. HAH. That was funny considering they just drove away with more than half of my stuff and left me in our apartment, that we HAD to be out of the next day, with a huge-ass bed and desk and bookshelf. I informed Mr. Man (wish I could remember EVERYONE'S name at this point) that the move was NOT over and they needed to fix this problem ASAP. He proceeded to transfer me to his boss-man, Alex.
Alex let me know that the parking issue was MY problem and I needed to resolve it. Thanks Alex. Thanks for taking $3000 from me and promising a stress free move. I called SFPD, spoke to the Sergeant, was told that the driver would not be arrested if he came back to my neighborhood. I was in tears at this point. THANK YOU FLATRATE! So, I sat outside in the cold for 2 hours saving spots for the 18-wheeler.
On November 30th RICK TOBIN called me to further inform me that the parking issue was my problem. THANK YOU RICK TOBIN. He also assured me that our stuff was en route to Florida as we were speaking. NOT.
On December 3rd I received this email:
We are looking to deliver in FL between 12/14-12/18.
Unfortunately it will take a little longer than we expected; the truck will get to CA on Tuesday 12/7. It had a mechanical problem.
The driver will call you 24 to 48 hours prior to delivery.
Yesterday I spent over $200 for an outfit and shoes for a job interview later on today.
Everything I own is still in California. It was picked up on November 29th and the expected Florida arrival date is December 18th.
THANK YOU FLATRATE!