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Flash Tech Inc - 7 Reviews - 920 Washington St, Hoboken, NJ - Retail Shopping Reviews - Phone (201) 656-3800

Flash Tech Inc

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920 Washington St
Hoboken, NJ 07030
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(201) 656-3800
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Reviews

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Best

As a long-term client of Flash Tech's (at least 20 years), I can say unequivocally that Flash Tech is as good as it gets! They have always exceeded my expectations in their pro...

Worst

Left my hard drive for recover at FlashTech after a laptop crash. Not happy with service: Lack of transparency; Expensive; Did not solve the problem; Have doubts they have the kno...

"as good as it gets!" 8/16/2013

As a long-term client of Flash Tech's (at least 20 years), I can say unequivocally that Flash Tech is as good as it gets! They have always exceeded my expectations in their professionalism, customer service, technical excellence, and timeliness. I have always felt that they cared about my business needs and that their only goal has been to provide a cost-effective and timely solution when I have needed them to solve a problem. I have never been disappointed. In addition to being excellent businessmen, and the best in their fields, the owners and employees are truly good people. If there were a 10 star rating, I would give them that. more

Great computer store 6/4/2012

I moved from NC and was looking for a new computer store. I brought my 2 laptops because I could not connect to my new wireless service. The person at the counter saw the computers' wireless were working, and suggested a few things for me to try first. I went back to my apartment and they worked! The reason I'm writing this review is because I was willing to pay them to fix my laptops. The fact that they helped me, help myself is why I found my new computer store. more

Response to John B 12/30/2011

[Customer Satisfaction is a priority at Flash Tech. We tried for over three days to contact the customer before posting our response. The customer’s only response is that he refuses to answer our questions. The simple explanation is the computer came in with no visible data and left Flash Tech with visible data. Below is a thorough explanation] The customer brought a computer with an “Unmountable Boot Device” error. We also saw this error. We ran a simple hard disk scan (which normally fixes this issue). We ran further scans and determined the hard drive was failing and had multiple errors. We informed the customer of the multiple drive errors and that it will take some time for the scans to finish. We did get approval for the 2nd hour of service, and we told the customer that any additional scans will not be charged. The customer kept returning to the store to get a status. We told him these scans will take time because of his failing hard drive, but we are working on it. Multiple times, he kept insisting he is very knowledgeable because he has a PhD in a computer field and has access to an IT department. He told us this problem happened multiple times before, and they were able to fix it. This made us wonder why they could not fix it this time. Over 2 days, we kept trying to explain to the customer his situation, and we kept reiterating the additional work was not being charged, but it will take some time. We ran scans to repair the boot record, file and partition tables and surface errors on the hard drive and the scans were successful. We told the customer his drive needs to be replaced. We also told the customer how to access the data when he returned home. All of this is written on the customer’s receipt. Before his review, the customer did leave a phone message that he is replacing the hard drive, and that he was able to access his data. His data was accessible because of the work Flash Tech provided. more

Great Service 12/29/2011

These guys know their stuff. I live in Hoboken and work as IT for a financial firm in NYC. For the most part, I can maintain my own computer but when things got out of hand I went to flash tech. Last month they retrieved data from my failing hard drive and about a year ago they cleaned up multiple viruses from my computer. I trust these guys with my own computers and they are relatively inexpensive when compared to techs in nyc. more

Not happy with hard drive crash recovery. 12/27/2011

Left my hard drive for recover at FlashTech after a laptop crash. Not happy with service: Lack of transparency; Expensive; Did not solve the problem; Have doubts they have the know how to do this. In a nutshell, After 4 days of taking the laptop and drive to them i was told that the scan process was 18% done (would take two additional weeks to complete at that pace) and they had no access to my data so far.... When inquired about the type of scan they were doing i was told it was "proprietary" and is not their policy to share details with customers... Well... This made me very unconfortable and felt they did not know what they were doing so requested them my computer and hard drive back. Was charged $200 for “service” and got it back - still no access to disk, no access data… At home run the standard windows recovery disk myself and actually had the disk back with access to ALL my data in a 2 HOURS. Result: $200 and 4 days left at FlashTech more

Terrific Service 10/6/2011

I've used Flash Tech several times in the past and have always been pleased with their service. Recently I had a problem with my 5 year old iMac screen, and while the problem was not able to be corrected, they suggested using an adaptor to connect to a PC screen that I owned since everything elsa was running smoothly - something I would never have thought about. I'll eventually purchase a new iMac, but for the time being, they saved me quite a bit of money, were very fair with the charge for service time, and were extremely patient with my questions! I highly recommend them. more

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Good local computer store 8/11/2005

This place is a good local computer store. It has just about everything you could want. They are very knowledgable, and nice. The have good prices and good computer equipment. more
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Additional information

  • Hours:

    Mon-Fri 9am-7pm; Sat 11am-5pm
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