I have been going to this carwash for about 15 years. From time to time, I have had less than stellar washes -- but for the most part, I have been satisfied. That is, until today. Not 30 minutes ago, I went through the carwash and on the way back to my office I realized that a Flagship Carwash coupon book had been removed from the car. There were coupons for three superwashes in the booklet. I called the manager and was told that his people don't steal. What a joke! Warning to all who use this place: either stay away from this place or strip your car before you enter!!!