I was in an accident Jan 2011 that was ruled 100% not my fault and took my truck to CCC. This turned out to be a disaster!
-It took just nearly THREE MONTHS for me to get my truck back
-In an effort for the CCC to save a few hundred bucks it cost me $1000 OF MY OWN MONEY (the truck cost 14K). This was because the insurance co. deemed that CCC was overpricing them and charged me the rental price.
-They placed an old used bed on the back of my truck ""made it look new."" I'm fine with that, despite it being in mint condition, but it took so many man-hours to ""fix"" the old bed that the insurance company refused to pay them
-I had to finally take multiple days off to act as a negotiator between the collision center and the insurance adjuster to finally settle the deal-a job that CCC had advertised that they would manage
CCC's customer service was abysmal (even though I got management involved-didn't help) and the only guy that was 100% not at fault (yours truly) ended up paying a THOUSAND DOLLARS of his own money/not to mention time off work for the Collision Center's (and Insurance Company's) incompetence!