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Five Star Pool and Spa - 6 Reviews - 4101 W Green Oaks Blvd Ste 305-596, Arlington, TX - Special Trade Contractors Referral Service Reviews - Phone (817) 719-4250

Five Star Pool and Spa

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4101 W Green Oaks Blvd Ste 305-596
Arlington, TX 76016
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(817) 719-4250
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Five Star Pool and Spa - Arlington, TX
Five Star Pool and Spa - Arlington, TX

Reviews

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( 5 )

Best

Five Star was sent out by my home warranty company. They called me within the hour of filing the claim with the warranty co. They set me up an appt for the next day, and told me ...

Worst

I was given five star through my home warranty company to fix a broken pump. Their guy checked it out on Thursday, explained what was wrong, and told us he would fix it Friday or...

Editorial review from Citysearch 1/30/2013

More like 1 Star Pools... They are terrible. This company was called out in December because the mother board was out on my pool (freezing temps didn't seem to give a sense of urgency - they came 5 days later to see what the problem was). They finally came out and took note and said that it was indeed the mother board and would order the part. A couple of weeks went by and I called them - they asked me if I wanted an upgrade (they had not ordered the part yet) I said NO!! I just want my pool to work. So another two weeks go by and they were supposed to come out on Monday (now January 28th). They never came! Nor did they call. I called them on Wednesday to ask why they hadn't come and they said they ordered the wrong part and the new one would be in on Friday - they scheduled me for a Monday install. I have no faith in this company and called my warranty company to tell them so. I would NEVER USE THIS COMPANY AGAIN. more

Editorial review from Citysearch 1/9/2013

heres a tip!!! fix my pool correctly or refund my money so someone else can do it the right way! more

Editorial review from Citysearch 12/26/2012

WORSE company EVER! my warranty company set them up with my for an appt to fix my pool issue. I told them over the phone the problem was with the actuator and the mother board, as my spa was emptying when the freeze guard went to spa or I manually selected spa from the control panel. The so called expert of 12 yrs arrived without any parts. he confirmed the ""working"" actuator was the problem and would return after he got approval for the repair. I told him about the spa emptying during the freeze guard rotation and he said it was the actuator and explained that his 12 yrs of experience knew best. How does he know my pool setup? the running characteristics of my pool, etc. in just 5 minutes on site? He left quickly and without testing any further. I got a call the next day telling my the part was approved and they would arrive 3 days later. No let me tell you, this is 10 days after my initial call with them. I was traveling and he arrived at the house to replace the actuator and told my wife it was working great. I received a call just a few hours later that day from my wife telling my the spa is empty! This meant the tech NEVER tested the complete equipment. So I called them and was told someone would be there the following Wednesday. no one arrived on Wednesday and GUESS WHAT? The number no longer works. No one can be found!!! Here is their address just in case they show up under a new company name. 4101 W. Green Oaks Blvd 305-596, Arlington TX 76016 KEEP AWAY and KEEP THEM from your equipment! more

A Great Company, Fast Service 4/24/2012

Five Star was sent out by my home warranty company. They called me within the hour of filing the claim with the warranty co. They set me up an appt for the next day, and told me althrough they could not give me a time, they would call ahead. more

Bad, Bad, Bad Experience 4/21/2012

I was given five star through my home warranty company to fix a broken pump. Their guy checked it out on Thursday, explained what was wrong, and told us he would fix it Friday or Monday. After a week that included NO communication from them (any calls were from me to them, to ask where they were) and four missed appointments, I have called home warranty company back to get someone else. They get one star only because I can't give a zero star rating. I would never recommend this company, and if your home warranty company tries to assign them, ask for someone else. Five star just ain't getting it done... more

HORRIBLE SERVICE & HORRIBLE REPAIRS 3/21/2012

These guys are the worst communicators in the history of businesses. I was assigned them through my home warranty company to find out how air was getting into my system. They never contacted me from day one. Once I got a hold of them they were extremely vague and noncommittal on when they would be out to look at the problem. They finally came out and ended up replacing some PVC piping. However there was still air getting into my pool. I asked them to come back out. This took 2 weeks and many calls back to them and my home warranty company. Once again they would never commit to when they would be out. They then attempted to backwash my pool. Somewhere in the process a hose connected to my pump busted off. I came home and tried to run my pump and polaris and water started shooting out of my pump like a geyser. Once I shut the pump back off I noticed DE seeping back into my pool from the skimmer. They had not closed the valve to the filter. Go figure. So I can't run my pump and the pool is now green like a swamp. I talked to them once and they said they would be out on Monday. Nope. Never showed. Now it's been a week and they don't answer the phone and have not gotten back to my home warranty company. DO NOT USE THEM IF YOU DON""T ABSOLUTELY HAVE TO. Save yourself the time and trouble. Calling them a jooke of a company is an understatement. more

I couldn't even get them out for an estimate! 9/8/2011

This company is a joke. I called on a Friday before Labor Day, the woman that answered the phone took all my info down and what repairs that I needed a quote on. She said that someone would be out Tuesday, possibly over the weekend, and they would be in contact. They did not call or show up on Tuesday. For some dumb reason, I called them back to ask why they didn't show up. The woman on the phone told me it was the owner's wife that answered the phone last week and she didn't get the message (the owner's wife LOST the info?!?!) so she took my info AGAIN and what all I was needing a quote on. Here it is, 2 days after my last phone call to them and no one has called me. I am amazed because I have probably about $5,000 - $6,000 worth of repairs that need to be done to my pool and it's pretty obvious they don't want my business. more

One of the WORST pool service companies in Arlington 9/16/2010

I hired this pool service a little over a year ago. the service Technician that came out to give me a quote and tell me about their service was great. very knowledgeable and professional ( note he has QUIT since then, surely due to the bad practices of this company) For 6 months my service was fine. My pool was clean , occasional problems with stopping up my pipes from the skimmers to the pump. more

Should be One Star Pool & Spa 12/2/2009

I paid for pool cleaning up front, and despite a few tries, this company could not get its act together and provide the service as written in the work estimate. I had to make several phone calls to track down someone that would take responsibility, and ultimately failed. When I tried to get them to live up to their written guarantee on labor they flatly refused to do so and instead blamed me for the problem! Be wise and try any of the many other pool services out there... Pros: Nice web site Cons: Poor service more
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Additional information

  • Hours:

    Monday Thru Friday 8:00am - 5:00pm Closed Saturday & Sunday
  • Neighborhoods:

    West (Randoll Mill, Lake Arlington)
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