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Fit Well Prosthetic & Orthotic - 25 Reviews - 50 S 900 E, Ste 100, Salt Lake City, UT - Shoes Reviews - Phone (801) 364-3100

Fit Well Prosthetic & Orthotic

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50 S 900 E, Ste 100
Salt Lake City, UT 84102
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(801) 364-3100
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Fit Well Prosthetic & Orthotic - Salt Lake City, UT

Reviews

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Best

From the time the doctor ordered everything I would say it took 1-2 days. Whenever I needed advice or supplies the staff took care of me. The people they have working for them the...

Worst

All reviews seem positive

Editorial review from Citysearch 4/27/2015

BEWARE OF FIT WELL PROSTHETIC & ORTHOTIC CENTER SLC UT? I went to Fit Well Prosthetic located at 50 South 900 East, #1 Salt Lake City, UT 84102, 801-364-3100, my doctor requested a custom made foot brace and a custom made foot insert. When I was at the office the doctor tried to give me an off the shelf insert, when I called him on this first he said my insurance did not authorize an custom foot insert, I assured him that my insurance company did indeed authorize a custom made foot insert and that the insurance company provided me with a copy of the authorization, the doctor changed his story to say now that the same off the shelf insert was a custom made foot insert, when I told the doctor I was smarter than that the doctor became irate and started complaining about how the insurance companies were ripping doctors off and causing doctors to lose money and how people wanted stuff for nothing. I told the doctor that this was between him and the insurance companies and not my fault that he did not have to agree to accept my insurance if he did not want to be one of their providers and that he needed to make me to custom brace and a custom insert. Then the doctor told me if it was up to him he would not accept my insurance but it was his boss that makes him except the insurance. Do not go this place, they will try to screw you and your insurance company, the doctor will treat you like a thief for using medical insurance. Very rude and unprofessional. I complained to the General Manager who did not seem to care even after I showed the General Manager that I turn on my cell phone to record the conversation with the doctor once it got heated. All the General Manager said was that he believed me. I left without getting a brace or a foot insert from FIT WELL PROSTHETIC & ORTHOTIC CENTER SLC UT and filed complaints with the medical board and my insurance company. more

Editorial review from Citysearch 4/27/2015

When I arrived for my appointment the doctor came in with a brace that was not a custom made brace, nor was it the AFO Blue Rocker brace that we had discussed previously, The brace was much larger than a brace that would have been ordered or made for my foot based on the measurements that the doctor had taken at the first appointment, the doctor did say that he would need to cut this brace down to fit, the brace appeared to look like something that the doctor already had, there was no packaging, the brace and did not appear to look new or look like the AFO Blue Rocker Brace sample that I had seen in my first visit. The doctor then pulled out and insert from an off the wall like package, something you would just buy from a drug store, when I asked the doctor about the insert not being custom and what about the custom insert he was going to cast for me, at first he told me that my insurance did not authorize a custom insert, I told him he was wrong and that I even received the copy of the approval letter and reminded him about the phone conversation we had about this on the phone, then the doctor changed his story and tried to tell me this was the custom insert. I explained to the doctor that I wanted the same custom brace that he wanted me to pay the $140 cash for. The doctor got irate with me and said that was for a different custom insert; then the doctor became more irate and started complaining about how the insurance companies were ripping off doctors, and how people wanted stuff for nothing. Then the doctor left the room and came back with some soft mold material and had me put my foot into it to make the impression of my foot, after I put my foot in the material the doctor got very upset and said that this now is not going to work and that we would need to start the whole process over, and would have to get re-authorization from the insurance company and code it differently, again complaining on how people want stuff without having to pay for it and how they lose money on people like me. Without the doctor noticing I turn my cell phone on to record the conversation of this doctor, I then explain to the doctor that I am not at fault, I am a patient/customer and that this is between doctors and insurance companies. The doctor continue to say how doctors lose money on this kind of stuff and not just this kind of stuff but even more stuff. This doctor was very angry at me because I told him that he did not have to agree to accept my insurance if he did not want to be one of their providers and that he needed to make me to custom brace and a custom insert. Then the doctor told me if it was up to him he would not accept my insurance but it was his boss that makes him except the insurance.I requested to speck to the General Manager, the Fit Well doctor was not happy about this, then I told the doctor that had recorded the appointment, the doctor was very angry and said it was wrong for me not to trust him. When the General Manager came in I explained everything to him. I requested that the doctor come in to confront my complaint. The General Manager went to get the doctor who must had refuse to come back in because I never saw the doctor again. The General Manager did listened to part of my recorded evidence and told me that he did not question me about the incident. I informed the General Manager that I would not be using their services more

From the time 9/29/2014

From the time the doctor ordered everything I would say it took 1-2 days. Whenever I needed advice or supplies the staff took care of me. The people they have working for them there are excellent . Thank you for everything. more

Editorial review from Citysearch 9/29/2014

From the time the doctor ordered everything I would say it took 1-2 days. Whenever I needed advice or supplies the staff took care of me. The people they have working for them there are excellent . Thank you for everything.\r more

Product and service 9/11/2014

Product and service was well above my expectations great staff . The APO workout is going great. more

Editorial review from Citysearch 9/11/2014

Product and service was well above my expectations great staff . The APO workout is going great.\r more

Useful 8/13/2014

The office and staff were very pleasant. The visit went well; I was provided with very useful information and was in and out in a timely manner. I would definitely recommend Fit-Well. Thanks. more

Editorial review from Citysearch 8/13/2014

The office and staff were very pleasant. The visit went well; I was provided with very useful information and was in and out in a timely manner. I would definitely recommend Fit-Well. Thanks.\r more

Best care 8/6/2014

I have worked with Scott and his staff for about 20 years. Friendly, helpful, knowledgeable and they definitely give the best care possible. Well done! Keep up the great work. more

Editorial review from Citysearch 8/6/2014

I have worked with Scott and his staff for about 20 years. Friendly, helpful, knowledgeable and they definitely give the best care possible. Well done! Keep up the great work.\r more

Very helpful 7/31/2014

Shawn was very helpful in addressing my concerns about my girls being a bit older and getting helmets. I would highly recommend Fit-Well to others. more

Editorial review from Citysearch 7/31/2014

Shawn was very helpful in addressing my concerns about my girls being a bit older and getting helmets. I would highly recommend Fit-Well to others.\r more

The staff was very friendly 7/22/2014

Everything went well. The staff was very friendly, helpful and made sure I was comfortable. This was a very pleasant experience overall. Well done more

Editorial review from Citysearch 7/22/2014

Everything went well. The staff was very friendly, helpful and made sure I was comfortable. This was a very pleasant experience overall. Well done\r more

The people 7/17/2014

The people in the front desk have been the most wonderful front office staff I have ever met. I wish all people were as welcoming as they were. more

Editorial review from Citysearch 7/17/2014

The people in the front desk have been the most wonderful front office staff I have ever met. I wish all people were as welcoming as they were.\r more

Satisfied 7/8/2014

I am very satisfied with my devise. They were able to instructed me, even over the phone who to properly clean the device and function it. Thank you for the help, I really appreciate it. more

Editorial review from Citysearch 7/8/2014

I am very satisfied with my devise. They were able to instructed me, even over the phone who to properly clean the device and function it. Thank you for the help, I really appreciate it.\r more

I highly recommend 6/30/2014

I highly recommend Fit-Well to my friends and family who need any similar services. Overall, my satisfaction of the care the facility game is very satisfied. more

Editorial review from Citysearch 6/27/2014

I highly recommend Fit-Well to my friends and family who need any similar services. Overall, my satisfaction of the care the facility game is very satisfied.\r more
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We Help People Maintain A Quality of Life

Owner Message

  • Fit-Well is a full service Prosthetic, Orthotic, DME and soft good provider with three offices along the Wasatch Front. We provide on-site fabrication of custom devices allowing prompt service and time.

    Fit-Well prides itself on an employee certified staff in both Prosthetics and Orthotics, allowing for the provision of the following services: Upper and Lower Extremity Prosthetics, Myoelectric Prosthetics, Endolite Prosthetics, C-Leg Prosthetics, Harmony Prosthetics, Pediatric Prosthetics, Ultralight Prosthetics, Sport Prosthetics. Upper and Lower Extremity Orthotics, Scoliosis Bracing, P.A.P. Orthosis Cranial Remolding, Orthotics, Pediatric Orthotics, Sport Orthotics, and Spinal Orthotics.. Back Care Products|Orthopedic Appliances|Prostheses|Hospital Equipment|Wheelchairs||Medical Equipment Repair

Additional information

  • Hours:

    Mon-Fri: 9 am to 5 pm Sat-Sun: Closed
  • Payments:

    American Express, Discover, Master Card, Visa
  • Neighborhoods:

    East Central
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