I booked with them to attend a trade show in vegas they promised me great rates. I booked 2 rooms and they took all my information and didn't respond to me with the room information until i harassed them repeatedly the week of the my trip. finally they emailed me my room information and they only provided me with ONE room when I booked two at a hotel that I didn't want. I had asked for the las vegas hilton and got some random hotel. IN addition, they never pick up the phone - the office is perpetually closed - do yourself a favor and just go to a expedia, orbitz or even hotels website and book.
Cons: horrifying customer service