I would like to warn people not go to the office in Polk City either. Me and my husband used them because they were in network. However, as with a lot of companies, they went out of network. In Febuary.\r
We were not informed of this. We asked each and every time we went in there if they were still in network (it showed online they were) and the lady behind the desk (who seemed more interested in cpmpalining to us about prices of healthcare for her and her husband) and the other was on the phone constantly, her personal cell phone that is) was not professional at all.\r
As I stated each time they were asked and we even called BCBS from their office, on his cell phone and let her talk to the woman behind the desk.\r
Finally they tell us that they aren't in network. This was in August.\r
Now, I get eight letters on the same day from a collection agency. Yes, you saw right, Eight all try to collect payment for First Help Urgent Care. The total well close to 1000.00. We never recieved a single bill from them. So don't believe what they tell you. I am going to dispute this because there were four ""attempts"" for BCSB and I have eight letters, each for a different account and amount. You do the math. We did pay our copay's.