I've been happily ordering from First China for well over a year and have recommended them to many others. Those days are over. Aside from the growing volume of liquid in the dishes (I regularly pour at least half a cup of sauce off any given entree), the food is pretty decent and they get much better health scores than the super-frightening Wan Fu (especially Too!). But their questionable charges and total lack of regard for credit card security have turned me off for good.
The last two times I've ordered delivery from First China, I've been surprised that the total charge is much more than I'd estimated, and even more surprised when the restaurant called back both times to tell me they mistakenly charged me too LITTLE and would be charging my card an additional amount. When the first delivery arrived, the prices per dish were much higher on the hand written order the driver had than the prices on the menu I had, but I assumed the prices had changed and my menu was outdated. However, the identical menu, with identical prices, was IN THE BAG WITH THE ORDER. According to the driver's ticket, I was charged $12 for an $8.70 entree. Also, my FULL CREDIT CARD NUMBER, INCLUDING THE 3-DIGIT SECURITY CODE, was written on the slip in the driver's hand along with MY ADDRESS and PHONE NUMBER. Very scary. I called the restaurant to inquire about the pricing and was told they're charging a (hidden) $3 or $5 (depending on who answers the phone) delivery charge, which is not mentioned anywhere on the menu or when I called in the order. That doesn't really explain the total difference in price, but whatever, note to self to order from Java Noodle instead.
A month or so later, I cave in and decide to give them a second chance. I was hungry and lazy and weak. What can I say? My $22 order (including tax) was inflated to $27+ according the the very nice girl on the phone. I fumed, but assumed it was that nasty delivery charge, and went on with my payment information because there really is no end to my stupidity. The very nice girl called back 5 minutes later to tell me she didn't charge me enough and my order was now $29+. for some reason, that last $2 (a 33% delivery charge?) was the final straw and, on principle, I had to cancel that order. Once again, the girl on the phone was very nice. You gotta give them that.
Bottom line: The food's not bad. The health scores are usually good. BUT OMG PAY CASH!!!
Pros: Friendly staff, delivery, they have moo shu
Cons: Questionable charges, decline in food quality