I couldn't be UNhappier with my movers. The ""owner"" quoted all their services and charges over the phone, then at the end of the move there were extra charges. Although I told him we were moving from a two story home to another two story home, he did not mention a ""stairs"" fee. They wrapped up big items without asking us, then we got charged at the end. On the phone, the ""owner"" said ""yes, we wrap up furniture for you, of course."" He didn't say that it would cost extra. That to me is misinformation and lying. They also overcharged my CC. The movers got lost to my house and to the new house. Both times they called me for directions. We do not live in a new development where gps or mapquest would not work. \r
When I called the ""owner"" for an explanation of the charges, he accused my of lying. He said the movers were working at my house longer than factual. He said, ""I will have my guys come over and tell you what time they left."" He kept saying he has to speak with his boss and would call me back. Lying again because he owns the company. He never called back. I called him back and began screening my calls. I had someone else him immediately after I did on two occasions, and of course he immediately answered. I had to pass off the problem to my SO because he just wouldn't answer my calls. He agreed to refund a portion, but of course we never saw it on our statement. 1 month later a customer rep called to see if we would write a review for them. (Uh? Hello?) I explained my problem and she called the business ""office"" right away and I saw a refund 3 days later. She's the reason I gave them 1 star.