Mike is VERY nice on the phone, DO NOT BE FOOLED! He did not use a contract, did not verify services before supplying them, charged for services that weren’t provided or guaranteed, and did not return calls when we tried to contact him. Mike charged us $150 for bird removal; no birds were actually removed. Instead, he put some powder on a mop and brushed around the nesting spot telling us it was a deterrent. He told us that if we had any more problems with the birds nesting in our eaves to call him and he’d come out and take care of it since we had already paid for the service. The next day, the birds were back. Mike didn't respond to our calls for 2 weeks; when he finally did he said he would come out but never did. After another week of trying to contact him with no response, we have given up and are contacting the Better Business Bureau.