First time and would be last time customer with this branch. I know some mechanic skills myself and if it won't had been my busy schedule and lacking some tools at hand, my sister won't have to face terrible experience with this branch at Apple Valley. She brought it in for alignment and not only the wait, our functioning car end up with super loud sounds on the exhaust and alignment not adjusted right. The mechanics had either rush to align things at the last minutes or being non-skillful. It could be suspicious too as he claims at the very beginning of not 'touching' the engine while just being approached of what's going on right after the alignment. A snapshot should have helped when my sister did suspect something in the middle of the process. Not only he is in denial but the shop try to get her to pay for this 'new' repair. We had never have problem with Firestone in St. Cloud branch, which has more clients and constantly is busy. A wise advice would be never go to a branch that apparently with low volume and lots of complaints both online and walk-in, not all branch are consistent and may not be standardized. Our friends and neighbors share similar experiences which we found out later.