I recently took my car to a local Georgia Firestone; because of slight smoke coming from the radiator area The technician inspected it and performed a block test. Afterward they told me the block test found no problems and the smoke was due to a leak in the radiator and the radiator needed to be replaced.
So they had to order the radiator and the work could not be done that day. So I told the tech at the front desk I would leave the car and take a taxi home. He then told me it wasn?t necessary to leave the car I could drive it home and come back the next day. But I was very skeptical because I did not want to cause further damage. He then had another tech come to me and reassured me it was safe to drive it home because there was no signs of the head gasket would fail??
Assuming the car was safe made a stop at a grocery store on the route home. So the next day I returned to Firestone to have the radiator replaced, but before they replaced the radiator, Taking the advice of a friend, I asked them to inspect the vehicle one more time to make sure there was no further damage and if they could perform another block test even if it would cost a little extra. The technician came back a few moments later and said they checked it out and everything was fine and they would go ahead and replace the radiator.
After they were done installing the new radiator, they called me into the garage where my car was being worked on and told me the head gasket was blown or no good because it failed the block test.
As you could imagine I was very upset. The managers at the location were no help so I contacted corporate office for some answers. I just wanted peace of mind and wanted to make sure it wasn?t the fault of the tech who worked on my vehicle.
But when they finally got in touch with me the guy at consumer affairs said he talked with the tech at the local Firestone and the told him they advised me not to take the car home, which is a flat out lie, they claimed when I took the car I drove over a hundred miles, which is another lie they told the claims department that they told me it wasn?t only the radiator which is also a lie. The claims department said they were a neutral party and they would have the car inspected, which they never did. And everyone at the corporate office was just rude, condescending, and basically acted if I had no right in questioning their work or company. And basically told me they were not liable even before they even investigated the issue. (that does not sound neutral)
Now after my car sat at their location for almost 2 weeks for no apparent reason no investigation of the car and basically treated me like a piece of crap. I finally picked up my car and is now pouring engine coolant, the car constantly shakes makes a loud rattling noise my odometer does not work, all lights on dash do not function, my headlights don?t work, my window does not work the car stalls after driving just driving a couple of blocks after picking it