This Firestone has provided me with nothing other than OUTSTANDING customer service. First of all, the manner of which they speak to me is very professional. Obviously, being female, and not knowing anything about cars, their team takes the time to explain to me what is wrong with my car. Not just throwing terms at me, but really telling me what parts, location, the purpose, and the consequence of not getting it fixed or replaced. They do a thorough maintenance check and also explain to me what will probably need to be replaced or fixed soon, as well as the consequences. They don't make me feel obligated nor do i feel like I am getting taken advantage of. They have volunteered information on what is best for me as far as other locations that would best suit my car issues as well as locations that would be far more financially affordable (if it is something beyond what the shop can do for me). \r
On New Years Eve Day, my car broke down and I was not able to get a tow truck until the next day (New Years Day). I called the store and spoke with who I think is a manager (Andrew), and he told me that he can meet me and the tow truck and put my car inside the shop (instead of leaving it out in the open parking lot, by itself) during the holiday when they are closed. I was so surprised that anyone in any business would do that for me, especially during a big holiday this time of year!\r
This Firestone makes me very happy and I can say that I feel very safe with taking my cars to this firestone. For that reason, this is why I will always keep on coming back to this shop. Very reliable and DEFINITELY HIGHLY RECOMMENDED. Keep up the great work!!! You will continue to receive my business.