Every time I have brought my car here (which I will never do again), I have to bring it back.
1. Had them replace air filter. The broke the screws that hold the housing down and did not replace the. Took it back for repair, and all they did was put the housing back on with out replacing the screws, so it is still flapping around. Need to take it to another shop for repair.
2. Took car in to have tires rotated. Very poor job. Loose lug nuts, terrible balancing.
3. Took car to have shocks replaced and had mechanic argue with me about replacing the boots for them, even though another mechanic I was getting quote from stated "If shocks are being replaced, while you're in their replace the boots, cause if shocks are going or gone, boots probably have taken some beating. Mechanic at Firestone had already taken car apart despite my telling them to hold on, then told me they would have to charge me labor for disassembling/reassembling the shocks, so I "...may as well just get it done here."
4. Labor is way overpriced, as are parts, especially their tires.
Honestly, every Firestone I've taken a car to has seemed sketchy. Seems as though I come out with another problem. Maybe Firestone needs a better business plan than "try breaking something or repair it poorly so they need to come back soon.