To start off, I had purchased a lifetime alignment with them after they knew my car was lowered, and kept telling me i needed adjustable rear control arms, etc. to do the alignment right, so I would purchase them and put them on and then take it back. They then told me they would have to discontinue my lifetime alignment since I kept modding the suspension and I would have to purchase a 1-time alignment every time I bring it in.
Recently, I brought my car there for an alignment check because I kept finding loose suspension arm bolts that made my car handle crappy, and behold! I come to pick it up only to discover my headlight is cracked and my bumper is scraped up with red paint and my fender bracket for my headlight is broken off!
I then talked to Ed, and he would not take blame for it, saying that it was probably already like that and it needed to be painted anyways. I was VERY OFFENDED by that comment, since I take pride in my car. All he did to ""make it right"" was refund my money for the alignment they didn't even do right and offer to pay for my corner light. my fender was broken, and now my headlight sags! THANKS FOR RUINING MY CAR FIRESTONE!!!!
Pros: Did my alignment on my lowered car
Cons: wrecked my car and didn't take fault for it