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Firestone Complete Auto Care - 1 Reviews - 1755 E Golf Rd, Schaumburg, IL - Auto Parts Reviews - Phone (224) 520-9610

Firestone Complete Auto Care


1755 E Golf Rd
Schaumburg, IL 60173

(224) 520-9610
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Firestone Complete Auto Care - Schaumburg, IL
Firestone Complete Auto Care - Schaumburg, IL
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I had a fuel filter replaced at Woodfield Schaumburg Firestone, and I asked the mechanic if he replaced the plastic clips that hold the lines in place. He said both clips were rep...

The mechanics lie and the store manager is very rude! 12/17/2011

I had a fuel filter replaced at Woodfield Schaumburg Firestone, and I asked the mechanic if he replaced the plastic clips that hold the lines in place. He said both clips were replaced with new clips. I got my car back and inspected it myself. One of the clips looked old. A couple days later I went to a different firestone and asked them to check it. They confirmed it was an old (original) clip, so they changed it for me real quick (nothing had to be taken apart, it was very easy). Everything was rechecked, and the car returned to me (no charge). I contacted the manager at the Schaumburg location to discuss my concerns about being lied to by his mechanic, and the manager became defensive and rude. I went to the Schaumburg store, and the manager would not even meet/talk with me. So I spoke to the only remaining mechanic at Schaumburg that I like/trust and explained everything to him... gave him the clip, and asked him to show it to the manager since he wouldn't talk to me. This whole experience was very upsetting. Me, my brother, parents, 1 neighbor, and any friends I referred to them in the past will not be going to the Schaumburg firestone anymore. All they had to do was tell me they reused a clip (not lie), or get a new clip (less than $1). They lost at least 5 customers for lying about a cheap plastic clip and of course the rude customer treatment. I was a customer for over 3 years. This was my 3rd and last bad experience with the Woodfield Schaumburg location. In my personal opinion, if you value your vehicle... do not go to this shop. more
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3 Shops, 1 Stop! Maintenance, Repairs and Tires since 1926.

Owner Message
  • Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake service, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust — all of which add up to a total car care experience. Services/Products: Tires, Batteries, Brakes, Oil Change, Alignment, and All Auto Services. • A/C Service • Air Filters • Alternators • Auto Heating & Cooling Services • Brake Pads • Brake Services • Bridgestone Tires • Car Auto Batteries • Car Auto Inspections • Car Auto Maintenance • Car Auto Wiring • Climate Controls • Cooling System Parts • Disc Brakes • Engine Repair • Engine Services • Engine Tune-Up • Firestone Tires • Ignitions • Minor Repairs • Radiator Service • Radiators • Repair Services • Rotors • Spark Plugs • Starters & Ignitions • Starting & Charging Services • Steering & Suspension Services • Tire Repair Services • Tires Service • Transmission Service • Tune-Ups • Vehicle Inspection • Vehicle Maintenance • Wheels"

Additional information
  • Hours: Sun 8am-5pm, Mon-Fri 7am-9pm, Sat 7am-6pm
  • Payments: Master Card, Visa