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Firestone Complete Auto Care - 3 Reviews - 11491 Hanson Blvd Nw, Minneapolis, MN - Auto Parts Reviews - Phone (612) 213-0469

Firestone Complete Auto Care

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11491 Hanson Blvd Nw
Minneapolis, MN 55426
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(612) 213-0469
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Firestone Complete Auto Care - Minneapolis, MN
Firestone Complete Auto Care - Minneapolis, MN
Firestone Complete Auto Care - Minneapolis, MN

Reviews

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Best

My family and have used the Coon Rapids Friestone for about 15 years now. I know most all the staff and love to talk car stuff with them. They give very helpful advice and anytime...

Worst

Terrible quality work! Some of the most shoddy auto ""repair"" work I have ever seen. Poorly trained employees, don't let them touch your vehicle!

They will hire anyone. 4/10/2013

I had my vehicle in their shop recently and I was trying to diagnose an electrical problem. The ""technician"" informed me that my battery had three bad cells. That is impossible. If a battery develops one bad cell...it is completely ruined and cannot work or be fixed. I know enough about this stuff to not be taken advantage of. I asked the technician to explain how that happened...and all he could reply is that ""it was a cheap battery to begin with"". Well beings that my existing battery was an Interstate and had warranty, i drove up to the Interstate Dealer and he explained to me that the battery did not have a single bad cell but was merely discharged. He said that it is possible that the alternator was failing or that I simply had some kind of ""key-off"" electrical drain. He was able to charge my battery overnight at his shop at NO COST to me. I picked up my battery the next day and it has worked ever since.\r \r I will not go back to firestone. They're the definition of a crook'd automotive mechanic shop we've all been warned about. Pros: parking Cons: I cannot trust them to do an honest job. more

Great Service and Great repairs my family and I trust! 11/18/2011

My family and have used the Coon Rapids Friestone for about 15 years now. I know most all the staff and love to talk car stuff with them. They give very helpful advice and anytime something is recommended, they bring me out and show me. Sure over 15 years, 3 kids learning to drive and about 9 cars there is a hickup every now and then but they have always been fair I believe. Today, I forgot their phone number (getting older I guess) and did a search on my smart phone. When I got to the store I talked with Ben McDuffie the store manager about what I read on the reviews. He said he also had a neighbor also told him about a bad review today. He admitted that there was an accident. They put the man in a rental car while his repaired. Didn't charge for any of the work done that day which was done correctly and allowed him to pick a body shop of his choosing. You see this is the problem with ""Social Media"" ! Those of us that have great service tend to just get the great service and not tell anyone unless someone would say ""where do you get your car work done"". Some people just like to complain and the internet allows that to happen with ease. I'am almost 50 years old. I know what be service is! Firestone in Coon Rapids is great. Ben the manager has been with them for 20 years and his mechinics are very talented at what they do. I'am glad to have them on my side! PS The mechinic that had the accident was ASE certified and was an Anoka AVTI graduate. Accidents happen. Thats why they call it an accident! He was released and now works elsewhere doing his best I hope! I will tell my many neighbors and friends to write reviews to this and any other web sites to right the wrongs that I found today! Thank you to Ben, Richie, Nick, Jeff, Ryan and the rest of the gang! more

Awful Quality and Had An ""Accident"" Driving My Car 6/20/2011

Terrible quality work! Some of the most shoddy auto ""repair"" work I have ever seen. Poorly trained employees, don't let them touch your vehicle! more

Took my car in for oil change 2/8/2006

And they were having a special for filling out a credit application and I got a free oil change. Another time I took it in for something and they always let you know how much it will be and ok it with you. They don't push things on you. You may not want ot do now. They are very pleasant there. more
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Owner Message

  • Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake service, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust — all of which add up to a total car care experience. Services/Products: Tires, Batteries, Brakes, Oil Change, Alignment, and All Auto Services. • A/C Service • Air Filters • Alternators • Auto Heating & Cooling Services • Brake Pads • Brake Services • Bridgestone Tires • Car Auto Batteries • Car Auto Inspections • Car Auto Maintenance • Car Auto Wiring • Climate Controls • Cooling System Parts • Disc Brakes • Engine Repair • Engine Services • Engine Tune-Up • Firestone Tires • Ignitions • Minor Repairs • Radiator Service • Radiators • Repair Services • Rotors • Spark Plugs • Starters & Ignitions • Starting & Charging Services • Steering & Suspension Services • Tire Repair Services • Tires Service • Transmission Service • Tune-Ups • Vehicle Inspection • Vehicle Maintenance • Wheels"

Additional information

  • Hours:

    Mon-Fri 7am to 7pm, Sat 7am to 6pm, Sun 9am to 5pm
  • Payments:

    Visa, Master Card
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