My family and have used the Coon Rapids Friestone for about 15 years now. I know most all the staff and love to talk car stuff with them. They give very helpful advice and anytime something is recommended, they bring me out and show me. Sure over 15 years, 3 kids learning to drive and about 9 cars there is a hickup every now and then but they have always been fair I believe. Today, I forgot their phone number (getting older I guess) and did a search on my smart phone. When I got to the store I talked with Ben McDuffie the store manager about what I read on the reviews. He said he also had a neighbor also told him about a bad review today. He admitted that there was an accident. They put the man in a rental car while his repaired. Didn't charge for any of the work done that day which was done correctly and allowed him to pick a body shop of his choosing. You see this is the problem with ""Social Media"" ! Those of us that have great service tend to just get the great service and not tell anyone unless someone would say ""where do you get your car work done"". Some people just like to complain and the internet allows that to happen with ease. I'am almost 50 years old. I know what be service is! Firestone in Coon Rapids is great. Ben the manager has been with them for 20 years and his mechinics are very talented at what they do. I'am glad to have them on my side! PS The mechinic that had the accident was ASE certified and was an Anoka AVTI graduate. Accidents happen. Thats why they call it an accident! He was released and now works elsewhere doing his best I hope! I will tell my many neighbors and friends to write reviews to this and any other web sites to right the wrongs that I found today! Thank you to Ben, Richie, Nick, Jeff, Ryan and the rest of the gang!