Bought tires from them in August 08 and am now having them replaced 4 months later because 3 of the 4 tires are off balance by 3 to 4 oz...yes, that much. The tires are defective. Also got new brakes when I got the tires. You guessed it...I have been back 4 times for squeaking. After replacing the rotors, they are still squeaking. I officially gave up in December and went to the dealership. You pay more, but you get what you pay for. I won't be going back to any Firestone.