I ordered new chimney pipe from Fire For Less, and they shipped me returned, damaged pipes. the pipes they sent had obviously been repackaged, and were dented along the rims. they were not in the original factory packaging.
I called them before placing my order through their web site, and was told they would never ship returned or damaged items. I have contacted them repeatedly to resolve this, and they are not apologetic or helpful. if you are ordering chimney pipe, there seems to be a lot of returned, damaged merchandise out there, that some online companies will ship as new, hoping you'l just accept it. they should at least be embarrassed when called on it! instead, they try to blame the customer. don't waste your time here! this has delayed my entire wood stove installation.