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Fern - 0 Reviews - 225A Massachusetts Ave, Boston, MA - Florists Reviews - Phone (617) 267-5900


225A Massachusetts Ave (at Westland Avenue)
Boston, MA 02115
(617) 267-5900
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Fern - Boston, MA
Fern - Boston, MA
Fern - Boston, MA
Fern - Boston, MA
Fern - Boston, MA
Fern - Boston, MA


Editorial review from Citysearch 8/21/2013

Worst customer experience ever. Bruce, the owner, is abusive towards his customers\r \r We went into the store about two months before our small wedding to plan for flowers, spoke with someone named Victoria . She took down our requests, including one to coordinate with their outdoor furniture rental company, and then we never heard anything for weeks, despite several emails and phone calls to them.\r \r About a week before the wedding, Victoria sent in an email staying, ""here is your invoice, we have not contacted the furniture place yet so if you feel confident on doing so, please do."" We were shocked and frankly, very concerned about how to make everything work on such short notice. In addition, more than half the items we requested were not on the invoice.\r \r At this time, the owner, Bruce became involved, presented as very apologetic and expressed a desire to get it right. We told him the items we originally asked for and still did not get an invoice for several days. And even that invoice left off two corsages we requested.\r \r Finally, we decided to explore our other options on short notice. We were lucky enough to find a very kind florist who was able to show us everything we asked for and helped us put it all together very quickly. The price for the same items was also significantly less.\r \r When I called Bruce to tell him that we were no longer interested in his service, I attempted to explain why so that they could learn from these issues on the first place. Bruce responded extremely irrationally and insulted us personally,many of the insults came via text which I will quote\r \r ""You don't have to insult me and say it was a pain to deal with us! We really don't need small time Micky Mouse weddings from cheap customers like you!""\r \r I encouraged him to discontinue putting insults in writing because he is supposed to be a business professional and that behavior can only hurt his business. He then stated, ""just so YOU'RE CLEAR; the average wedding I do is about $10,000 so your tiny bitty business doesn't in any way effect my bottom line!""\r \r When I texted back and called his customer service skills appalling, he continued to send text after text after text claiming we meant nothing to him and that he was upset I didn't give him a chance to respond (in all fairness, I didn't, I hung up on him when he started to insult us).\r \r Some of the subsequent texts included comments like, ""you should look in the mirror and learn some manners and don't think that just because you are customers you can insult people and say whatever the hell you want!"" Mind you, all I did was attempt to explain what had gone wrong so that they could prevent that in the future. He continued to send texts, ""If you can insult my business, I can insult you right back!"" When asked why he continued to bother texting us if he didn't care and had bigger business to deal with he replied, ""I'm texting because you ruined my day and its all personal! I care a lot about my business and my crew and don't like to be unjustly judged!\r \r I then let him know he was giving us an awful lot of power over his day if some small time, cheap, Micky Mouse wedding is something that could ruin it. He certainly didn't ruin ours, we are fortunate to have found a florist who is flexible, prompt, professional, and helped us at the last minute.\r \r If you have a small wedding, no matter what, don't go with Fern, they clearly don't care about the pennies you have to offer them. more
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Owner Message

  • We are a family operated business in Boston, MA. We are committed to offering only floral arrangements and gifts, backed by service that is friendly and prompt. Because all of our customers are important, our professional staff is dedicated to making your experience a pleasant one. That is why we always go the extra mile to make your floral gift perfect.

    Fern Exotic Flowers dba Boston Rose is a family florist with 25 years? experience. In that time, we have consistently serviced a large variety of clients (hotels, restaurants, hospitals, offices and funeral homes) and met a variety of needs ranging from exotic flowers to traditional arrangements, roses, plants, balloons, and wedding flowers.

    The highly skilled staff at Fern Exotic Flowers is able to supply our patrons with 20 different colors of the largest hand selected Ecuadorian Roses of the highest quality, or Dutch, tropical and exotic flowers and plants from around the world.

    In addition to fresh flowers and plants we have a huge selection of sun-dried and freeze-dried flowers, high quality silk flowers and plants, stuffed animals, balloons and fruit, and gourmet baskets. We are specialist in wedding flowers and flowers for parties.

    At Fern Exotic Flowers our professional staff is eager to customize your request with the best quality of roses, orchids, or Dutch and exotic flowers from many categories such as: plants, fruit baskets, silk and dried flowers, teddy bears and balloons, wrapped bouquets, and orchids.

    For many occasions such as: birthday, anniversary, new baby, romance, thank you, graduation, get well, wedding, holiday, and sympathy.

    We at Fern Exotic Flowers are able to serve you seven days a week. We are conveniently located in Boston, within a short distance from major hospitals, universities, colleges, theaters, and symphony hall.

    Fern Exotic Flowers is able to deliver flowers within the Boston Metro Area (a 90 mile radius), nationally, and worldwide.. We are thrilled to take care of Boston's florist's needs. Inquire about our flower delivery in Boston for holiday,funeral,wedding,or any special occasion that needs some color with our diverse and exotic flower arrangements.

    We also are the only florist shop and delivery service in Boston that will gladly make sure we work for you on any holiday.


  • For more than 50 years; Ecuadorian roses, orchids, silk and sun-dried flowers, stuffed animals, balloons and more.

  • 10/11/2004 Provided by Citysearch

Additional information

  • Hours:

    Daily 9am-7pm, Open 7 Days, Open Holidays
  • Payments:

    Visa, Master Card, American Express, Diner's Club, Discover
  • Neighborhoods:

    Fenway/Kenmore, Fenway