The sales area is nicely laid out and clean. I was greeted by an attentive and slick salesman who turned out to be the owner. However I wasn't too impressed after my purchase. It's almost as thought they put a glamour on the items since they look great in the showroom, but not nearly as nice when they arrive. I purchased a freezer that had problems. Each time the technician was dispatched promptly, and each time he made the everything worse. At one point a setting he adjusted caused a huge block of ice to form at the back of the appliance. When he readjusted it, the block melted all over my wood floor. After several service calls, I asked for a replacement freezer and was told they don't do that unless it couldn't be repaired. After 8 service calls, the technician was upset with me, didn't want to come out anymore, and told me I needed to make a decision about the freezer. I contacted the owner who sent out another freezer. The replacement worked OK, but was much older and missing the door rack. I was told it was an upgrade. The prices weren't that great either so I don't recommend this place, unfortunately.