I brought my necklace for ball spacers and the balls didn't fit so she suggested she would cut the chain. I was opposed to that idea and said forget about it. She kept on pushing the spacer ball through until they fit on the chain. I did pay for the spacer balls and that same night my chain broke exactly the same place she was pushing the ball through. Unfortunately, I have to go back for them to fix the chain, but will not return again. There prices on their jewelry are quite inflated also!!!!