These folks do not keep their word. After having taken my Tundra there exclusively, even at high prices, for oil changes and inspections, I took it someplace else the most recent time. The other place informed me that the truck was missing bolts from its front plate sheild, which must be removed to change the oil. Fast lube personnel agreed to order and replace the bolts.. I thought all was well, but then I got a call from them, as they noticed the truck had aftermarket fog lights, and this they felt clouded the issue enough that Fast Lube felt they could deny responsibility. Even if the lights had anything to do with it, I was lied to, they backed out.
This after I had ""let go"" another major inconvenience that Fast Lube sloppiness caused me. I had been taking a Tundra as well as an MR2 to them for oil changes and vehicle inspections. Yes, I have done a lot of business with these folks. When they inspected the Tundra once, they recorded it as an MR2 inspection. This resulted in my being subject to a $250 fine for emissions inspection violation on the Tundra, and I had to actually take the truck to the emissions inspections folks to straighten this mess out. I wtote this off as ""well, people do make mistakes.""
But the lie made me realize that they have wasted enough of my time, I do have other things to do than manage the bolt mess and the aggravation of dealing with the emissions people due to their sloppiness. I will have to waste more time paying someelse to fix the bolts, as I am done with Fast Lube, as I have lost trust with these people I do not do business with people who lie to me.